About the role:

We are currently seeking a motivated and customer-oriented professional to join us as a customer experience officer and fleet detailer. In this all-rounder role, you will be undertaking several different tasks required in a car rental operation.

The ideal candidate will be enthusiastic, possess excellent interpersonal skills, and understand the significance of delivering top-notch customer service. Full training will be provided to set you up for success.

This position is based in Darwin, NT.

Key Attributes and Experience:

Strong interpersonal and communication skills, with an ability to connect with customers and a positive attitude

Ability to undertake physical cleaning and car detailing work

Possess close attention to detail and ability to execute thoroughly

Computer literacy skills – Microsoft suite, emails and booking software

The ability to work alone and as part of a team

Flexibility to work on a rotating shift roster - 7-day shift work including weekends and public holidays

Motor Vehicle experience or knowledge highly regarded

Must hold a full driver's Licence

Experience in vehicle detailing or cleaning (preferred but not essential)

Local knowledge of Darwin and surrounding areas (preferred but not essential)

The candidate must have permission to work in Australia. For the right skill set, there may be other opportunities within the company for immigration support.

Key Duties

Managing and supporting reservations

Speaking with customers face-to-face and over the phone and via email to manage and encourage bookings

Clearly explaining the hire conditions

Keeping an up-to-date register of bookings

Handling customer pick-up

Undertaking the pick-up paperwork for customer bookings, including explaining the rental agreement

Picking up customers from the airport

Handling vehicle returns

Inspecting and recording vehicle damage and mileage

In some instances, driving customers to the airport

Fleet Management and detailing

Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer

Managing timely fleet maintenance

Other duties:

There may be other related duties that need to be undertaken as part of the role.

If you are a motivated and outgoing individual with a proven track record in customer service, we would love to hear from you.

Perks of the job

Opportunity to grow with a growing company

Competitive Salary

Training to improve your skills and know-how

Discount rental for family and friends

An extra paid “travel day” off

About Alice Car Rental

At Alice Car Rental, we help travellers explore and experience the best that Australia has to offer. We are committed to providing our customers a smooth, hassle-free and affordable travel experience. We are a small but growing business with branches in the Northern Territory and Tasmania. We are seeking individuals who are looking for long-term employment and to grow with the business.