Customer Service

Customer Service Consultant | Parramatta
$65,237 Base Salary + 18% Shift Loading + Super
Hybrid Working Available After Training
Permanent Full-Time Opportunity
Immediate Start Available

Are you passionate about helping people and delivering exceptional customer service? Do you thrive in a fast-paced environment where every conversation has the opportunity to make a genuine difference?
An exciting opportunity has become available to join a leading Australian health services organisation as a Customer Service Consultant. Working within a supportive and high-performing contact centre, you'll assist customers with a range of enquiries while providing empathy, guidance and support during important moments in their lives.

About the Role
As a Customer Service Consultant, you'll be the first point of contact for customers seeking assistance with their accounts, claims, payments and cover options. You'll handle a variety of enquiries via phone, email and web chat, ensuring every interaction is professional, informative and customer-focused.
This role goes beyond traditional customer service. You'll often be supporting customers who may be experiencing challenging situations, requiring empathy, resilience and the ability to explain complex information in a simple and supportive manner.

Key Responsibilities

• Manage inbound customer enquiries relating to accounts, claims, payments and service information.
• Provide clear explanations regarding customer benefits, entitlements and service options.
• Support customers via phone, email and web chat.
• Resolve customer concerns and complaints with professionalism and empathy.
• Accurately maintain customer records and documentation.
• Navigate multiple systems while speaking with customers.
• Work towards individual and team service goals and quality standards.
• Collaborate with colleagues and leaders to deliver exceptional customer experiences.

About You
We're looking for candidates who genuinely enjoy helping people and take pride in delivering outstanding customer service.
You'll Bring:
Previous experience in a contact centre or phone-based customer service role
Strong communication skills with the ability to build rapport quickly
A calm, empathetic and professional approach
Strong problem-solving and conflict-resolution abilities
Excellent written communication skills
The ability to multitask across multiple systems while on the phone
High attention to detail and strong administration skills
A positive attitude and strong willingness to learn

Experience Highly Regarded:

• Contact centre experience
• Banking, insurance or financial services background
• Healthcare, retail or service industry experience
• Salesforce or similar CRM experience

Training & Working Arrangements
The first three months will be completed full-time in the office as part of a comprehensive training and onboarding program.
Training Hours: Monday to Friday, 8:30am - 5:00pm

Following successful completion of training, employees can access a hybrid working arrangement with a minimum of two days per week in the office

Working Hours
This role operates on a rotational roster covering:

• Monday to Friday: 8:00am - 8:00pm
• Saturday: 9:00am - 1:00pm

You will work 37.5 hours per week and roster changes are provided in advance. This includes working every second Saturday, with a weekday off in lieu.

What's in it for You?

• Permanent full-time position
• $65,237 base salary plus 18% shift loading and super
• Hybrid working opportunities after training
• Structured onboarding and ongoing development
• Regular coaching, mentoring and career progression opportunities
• Supportive, inclusive and collaborative team culture
• Opportunity to make a genuine difference to customers every day

If you're looking for a rewarding customer service career with a leading organisation that invests in its people and offers long-term development opportunities, we'd love to hear from you.
Apply now to start the next step in your customer service career.