About the role

We are seeking an enthusiastic and results-driven Telemarketer - Outbound to join the Australian College of Professional Development team. This is a casual position based in Morley, WA 6062. In this role, you will be responsible for making outbound calls to prospective clients, promoting our professional development courses and services, and generating sales opportunities. Your primary objective will be to build rapport with potential customers, understand their needs, and convert leads into enrolments. This position offers flexibility and the opportunity to develop valuable sales and communication skills in a dynamic call centre environment.

Key responsibilities

Making outbound calls to prospective clients using provided contact lists and CRM systems

Delivering compelling product presentations and course information to engage potential students

Identifying customer needs and matching them with appropriate professional development programmes

Building and maintaining positive relationships with prospects to encourage course enrolments

Recording accurate call details, outcomes, and client information in the CRM system

Meeting or exceeding daily and weekly call targets and sales objectives

Following scripts and sales techniques whilst maintaining a natural, conversational approach

Handling customer objections professionally and providing solutions to encourage commitment

Providing excellent customer service and representing the Australian College of Professional Development brand positively

Collaborating with team members and supervisors to share best practices and improve performance

What we're looking for

Proven experience in outbound telemarketing, sales, or a similar customer-facing role

Strong communication and interpersonal skills with the ability to engage and persuade prospects

Resilience and the ability to handle rejection whilst maintaining motivation and positivity

Excellent listening skills and the ability to identify customer needs

Proficiency with computer systems, CRM software, and telephone systems

Ability to work independently and meet targets whilst working within a team environment

Strong organisational skills and attention to detail

Reliability and punctuality, with the ability to adapt to a flexible casual schedule

A genuine interest in professional development and education is advantageous

Australian-based residency or work authorisation required

What we offer

The Australian College of Professional Development offers a supportive and inclusive work environment where your contributions are valued. As a casual team member, you will benefit from flexible working arrangements that allow you to balance work with other commitments. We provide comprehensive on-the-job training to ensure you have the tools and knowledge needed to succeed in your role. You will work alongside a collaborative team of professionals who are passionate about education and professional development. We are committed to recognising and rewarding performance, with opportunities to progress to permanent positions based on demonstrated capability and commitment.

About us

The Australian College of Professional Development is a leading provider of accredited and professional development courses designed to enhance careers and skills across various industries. Our mission is to empower individuals and organisations through high-quality, accessible education and training programmes. We are committed to delivering excellence in everything we do, fostering a culture of continuous learning and professional growth. With a focus on practical, industry-relevant courses, we pride ourselves on helping students achieve their professional goals and advance their careers. Our team is dedicated to providing exceptional customer service and support to every student and stakeholder we work with.

Apply now

If you are an enthusiastic individual with outbound sales experience and a passion for helping others develop their professional skills, we would love to hear from you. Please submit your application including your CV and a cover letter outlining your relevant experience in telemarketing or outbound sales. We look forward to welcoming you to our team.