About the role

Are you seeking Excellence elsewhere? This Client Liaison Officer - New Home Builds role at Gold Property Partners' offers an exciting opportunity to be the key point of contact for clients throughout their new home building process. Based in Birtinya, QLD, you will play a vital part in ensuring a seamless and positive experience for our customers as they embark on building their dream or investment home.

The Role is advertised as Full time however for the right candidate this can be negotiable.

What you'll be doing

Act as the main liaison between clients, brokers, builders and other internal stakeholders to ensure clear communication and timely delivery of their build milestones

Proactively manage client expectations by providing regular updates on the progress of their new home build

Address any concerns or questions that arise during the construction process

Provide exceptional customer service to maintain high levels of client satisfaction

Assist with the administration and documentation related to new home builds

Support the wider team as needed to ensure the successful delivery of projects

What we're looking for

At least 2 years' experience in a client-facing role, preferably within the finance, construction or property industry

Strong communication and interpersonal skills, with the ability to build rapport and effectively liaise with clients and a variety of stakeholders

Excellent problem-solving and conflict resolution skills to handle client queries and concerns

Highly organised and detail-oriented, with the ability to multitask and prioritise effectively

Ability to pick up using relevant software and digital tools quickly to support the management of each build and client communication

A genuine passion for delivering an exceptional customer experience

What we offer

At Gold Property Partners', we are committed to fostering a collaborative and supportive work environment. We are a growing family business where each staff member is another family member. You will have the opportunity to work alongside a talented team of fun professionals, with access to ongoing training and development to support your career growth. We also offer a range of competitive benefits, including a strong work-life balance and a commitment to employee wellbeing.

About us

Since 2016, Gold Property Partners' is Queensland's' most trusted Building Brokerage. Created to close a gap in the market where Financiers had clients waiting to find the right builder but unsure of who to trust, where to start and what to do. With a focus on innovation and customer-centricity, we are dedicated to creating lasting relationships with our stakeholders and ensuring our clients receive the Gold standard of service.

Apply now to become our next Client Liaison Officer and help us deliver an exceptional experience for our clients. Applications will require a Cover letter outlining why you are the best person for this role. Applications without the cover letter will be automatically deleted because reading and understanding the small print is an essential part of this role.