Customer Service Representative - Call Centre | Norwest | Hybrid

We are currently seeking a motivated and resilient Customer Service Representative to join a supportive call centre team in Norwest.

This is a fantastic opportunity to step into a corporate environment with excellent training, approachable leaders, and genuine longer-term potential.
The Role Working within a close-knit team of four and reporting into an experienced and supportive Customer Service Manager, you will be the first point of contact for customers calling through.

You can expect to:

• Handle approx. 30–40 inbound calls per day
• Investigate and resolve customer concerns, following clear processes
• Receive comprehensive training before going live on the phones
• Work closely with your team and manager to deliver a high standard of service
• 3/2 Hybrid Split
• Update records and prepare correspondence in line with company procedures

We’re looking for people who:

• Have strong customer service or call centre experience
• Can stay calm, empathetic, and solution-focused under pressure
• Are polished in communication (written and verbal) with a professional presentation
• Thrive in a fast-paced, structured environment
• Have full Australian working rights

To Apply:
If you’re ready to make a difference in a dynamic customer service role, apply now for an ASAP start. We look forward to hearing from you!