Job Title: Senior Digital Solutions Specialist
Location: Melbourne (4 days in-office)
Employment Type: Contract (12-month contract, with potential opportunity to go permanent)
Start Date: ASAP preferred

About the Role

An opportunity to join a leading professional services firm to drive, enhance, and govern the digital platforms supporting their Clients & Markets strategy. In this dual-engagement position, you will bridge the gap between IT & Digital and business teams, designing and delivering innovative solutions that improve business processes, automate workflows, and maximise the value of technology investments.

**This is a Melbourne-based role. Only applicants available within Melbourne will be considered**

Key Criteria

Demonstrated hands-on experience with Microsoft Dynamics 365 CRM and Customer Insights Journeys.

Strong HTML and CSS skills with proven experience developing responsive digital communications and email templates.

Experience working with Storyblok or similar headless CMS platforms.

Familiarity supporting Templafy environments (templates, assets, APIs) is highly regarded.

Core understanding of Power Apps, Power Automate, and the broader Microsoft Power Platform ecosystem.

Background supporting SharePoint Online and Microsoft 365 collaboration tools.

Practical understanding of APIs, connected cloud services, and standard integrations (SendGrid, SuccessFactors, SharePoint).

Experience with structured deployment processes across Dev, UAT, and Production environments, including handling Microsoft Wave updates.

Strong analytical, problem-solving, and stakeholder engagement skills, with the ability to bridge technical requirements and business outcomes.

Excellent written and verbal communication skills across both technical and non-technical stakeholders.

Strong organisational skills with exceptional attention to detail.

Key Relationships

Reports to: Business Solutions Manager & Partner, Clients & Markets

Key Internal Teams: IT & Digital Teams, Clients & Markets Team

External: Third-party Technology Partners & Vendors

Key Responsibilities

Strategy & Advice: Deliver strategic insight and technical support across the Clients & Markets technology ecosystem to boost automation, business capability, and user adoption.

Platform Development & Management: Administer, build, and continuously enhance digital applications including Microsoft Dynamics 365, Power Platform, Storyblok, SharePoint Online, Templafy, and PoliteMail.

Campaign & Automation Delivery: Design and deploy CRM campaigns, tailored customer journeys, Power Apps, automated workflows, and responsive HTML communications.

CMS & Asset Administration: Maintain and publish digital content via Storyblok CMS, manage SharePoint Online content architectures, and oversee Templafy templates, assets, APIs, and user support.

Integrations & Monitoring: Monitor and optimise API integrations and connected third-party services like SendGrid and SuccessFactors.

Systems Governance & Testing: Coordinate release management, Microsoft Wave updates, testing, and deployments across Development, UAT, and Production environments while keeping strict governance and change management standards.

User Enablement & Support: Provide technical assistance, construct documentation, and deliver training to foster adoption, capability, and business continuity.

If this sounds like you, someone you know, or you're ready for a confidential chat regarding your next career step, then apply below and/or send your email to ••••@randstaddigital.com.au. All applications will be reviewed, however due to large demand, detailed feedback may not always be possible.