THE ROLE As team leader, you will manage a team of 3 and cover:
Customer Experience & Service Excellence

• Keep customers, brokers, and solicitors in the loop with proactive, professional communication.
• Be the default person for tricky escalations — resolve with urgency and confidence.
• Spot friction points and fix them before they become problems.

Team Leadership & Development

• Lead, coach, and grow a team of 3 Settlements Officers.
• Set the bar high on service, quality, and productivity — then help the team clear it.
• Build a culture of accountability, collaboration, and genuine engagement.

Settlement Operations

• Own the pipeline: drive settlements to meet commitments and turnaround targets.
• Jump in to unblock complex settlements when the team needs backup.

Stakeholder Relationships

• Build real relationships with brokers, customers, solicitors, and internal teams
• Bring a partnership mindset — transparent, collaborative, outcomes-focused.

Quality, Risk & Compliance

• Keep settlements compliant, accurate, and audit-ready.
• Flag risks and delays early — before they escalate.

Continuous Improvement

• Turn feedback and data into action — drive smarter, faster, better settlements.
• Champion new tech, tools, and process upgrades.

Company
This successful, privately owned non- bank lender offers a mix of commercial lending and mortgage products to
business owners and individuals.

This fast-growing business has a vibrant & close-knit culture and has tripled in size in the last 4 years.

Hybrid working available - 1 day from home, 4 in the office.

A Bit About You
This would be an ideal role for you if you:

• Have prior leadership experience (desired)
• Over-communicate with stakeholders -you know how important it is to keep everyone updated on the progress of settlements
• Default to picking up the phone over sending an email
• Want to learn about loan servicing/ credit / other roles -in this team you'll be cross trained & upskilled on other tasks
• Enjoy process improvement & change management -this business is at an exciting point in their growth strategy

Ideally you'll have non-bank lending experience or be coming from a small-mid sized bank.

Benefits
This is a permanent, newly created role based in Bondi Junction with opportunities to grow & progress between teams within the business. Exciting opportunity to join a growing business with a vibrant & supportive culture in a
varied role.

Work from home 1 day per week.

Salary c. $110-130,000 + superannuation + discretionary bonus
Please note this role is based in the Eastern Suburbs.

To be considered hit APPLY today.
You must have current, unrestricted working rights in Australia to apply for thisrole.