An established but growing Accounting and Business Advisory practice in Newcastle is looking for an experienced Operations Manager to bring structure, efficiency and momentum across the business.

What's on Offer

• Newcastle-based – next to a great shopping precinct – off st parking nearby
• 4 days considered for the right person
• Genuine opportunity to influence how the business operates
• Autonomy to implement new ideas and improvements
• Collaborative and forward-thinking environment

This is a hands-on role suited to someone who enjoys improving processes, getting systems working smarter and solving operational challenges, as well as overseeing a small administration/reception team

The Role

Reporting to the People & Performance Manager, you'll oversee day-to-day operations, manage a small admin team, workflow, systems and process improvement, working closely with Partners and key stakeholders.

You'll be responsible for:

• Coordinating operational workflow and support functions
• Overseeing administrators, reception staff and an offshore support team
• General property/facilities management of the office
• Optimising systems including Xero Practice Manager, Ignition, Karbon, Xero and Microsoft 365
• Driving process improvement, and ad hoc systems work
• Managing software providers, IT partners and external suppliers
• Supporting workplace technology, facilities and onboarding/offboarding
• Helping identify and remove operational bottlenecks
• Supporting team engagement, training and business initiatives

About You

You'll ideally have experience in Operations, Practice Management, Office Management or a similar role, Bonus points if its within professional services, accounting, financial services, legal or consulting.

We're looking for someone who is:

• Highly organised and commercially minded, from a business of comparable size (20+ staff)
• Confident with technology and systems
• Strong at project and workflow coordination
• A proactive problem solver
• Comfortable managing stakeholders and external providers
• Focused on continuous improvement and finding smarter ways of working

Apply now or contact Daniel Boyle for a confidential discussion – ••••@connectedpeople.com.au