INDEX is partnering with a mid-market Managed Service Provider that provides managed cloud and infrastructure services with a cyber security focus. The environment focuses on client-facing technical leadership, service stability, and continuous improvement across a portfolio of managed services customers.

About the role
This role is responsible for leading technical service delivery across a portfolio of clients, acting as a senior advisor driving service performance, risk management, and continuous improvement. You will own technical roadmaps, influence delivery outcomes, and ensure services remain stable, scalable, and commercially aligned.

Key Responsibilities

• Own service health, reporting, and risk management across assigned clients, including roadmap planning and ongoing service optimisation
• Lead client engagement, acting as a senior technical advisor and escalation point for complex delivery and service issues
• Drive delivery-led growth through technical roadmaps, presales input, and identification of improvement opportunities
• Oversee continuous improvement initiatives, ensuring service stability, cost optimisation, and alignment to client outcomes

Requirements

• Proven experience in a Technical Account Manager, Technical Delivery Manager, or similar client-facing leadership role within an MSP environment
• Strong capability across cloud, infrastructure, and managed services delivery with the ability to align technical and commercial outcomes
• Demonstrated experience in service management, including risk management, reporting, and continuous improvement initiatives
• Excellent stakeholder engagement skills with the ability to influence technical and business audiences

Mandatory Requirements

• Must be Melbourne based
• Must be an Australian Citizen or Permanent Residents

About INDEX Consultants
INDEX Consultants delivers technology solutions to drive business success. We are part of a $6.9B Tokyo?based global group, with Australian offices in Melbourne, Sydney, Canberra and Brisbane.
We take great pride in being trusted advisors to the Public, Financial Services, Energy & Resources, Health and Education Sectors.
Our consultants are highly experienced, boasting an average of 15 years’ industry experience across a wide range of subject matter expertise in complex technical and business projects.
We’re passionate about what we do and want passionate people to join our rapidly growing team.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Mili Nambiar at INDEX on +61 ••• ••• 412.

At INDEX we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you require an adjustment to be made during the recruitment process, please call 13•• ••• 339 or email ••••@index.com.au.