Catalyst Marketing is looking for an experienced and driven Operations Manager to lead and strengthen our face-to-face fundraising operations.

This is a senior leadership role with responsibility for ensuring our fundraising campaigns are well planned, effectively resourced and consistently delivering strong results for our charity partners. You’ll work across people, performance, clients, systems and strategy, helping Catalyst Marketing continue to grow while maintaining high standards of fundraising, compliance and donor experience.

You’ll play a key role in shaping how our fundraising operation performs and scales.
What you’ll be responsible for

Operational Leadership

Oversee the planning and delivery of face-to-face fundraising campaigns across multiple locations.

Develop and improve operational systems, processes and frameworks that support growth, efficiency and consistency.

Coordinate campaign launches, expansions, resources, equipment and workforce deployment.

Identify operational risks and opportunities and take ownership of resolving issues quickly and effectively.

People & Performance

Lead, coach and develop Operations Coordinators, Campaign Managers, Trainers, Team Leaders and support teams.

Drive recruitment, onboarding, retention, leadership development and workforce planning across the fundraising operation.

Establish clear performance expectations and accountability across teams.

Monitor fundraising KPIs and use performance data to identify trends, address underperformance and improve campaign results.

Build a high-performance culture focused on development, accountability and continuous improvement.

Charity Partners & Campaigns

Ensure campaigns meet agreed donor acquisition, quality, compliance and performance objectives.

Work closely with clients and internal teams on campaign strategy, reporting, incentives, requirements and future growth opportunities.

Ensure fundraising activity consistently reflects the values, standards and brand expectations of Catalyst Marketing and its charity partners.

Strategy, Systems & Growth

Use operational and fundraising data to inform decision-making and identify opportunities to improve productivity, campaign performance and donor outcomes.

Oversee the ongoing development of reporting and operational systems.

Contribute to business development, new campaign opportunities, market expansion and strategic partnerships.

Support broader business planning and the continued growth of Catalyst Marketing’s operations.

Compliance & Quality

Maintain strong oversight of fundraising quality, compliance and operational standards.

Ensure teams operate in accordance with relevant legislation, industry standards, client requirements, WHS obligations and applicable fundraising codes.

Manage operational risk and ensure appropriate processes are in place to protect fundraisers, donors, clients and the organisation.

What you’ll bring

We’re looking for someone who combines strong operational capability with genuine people leadership. You’ll ideally have:

3+ years’ experience in operations, fundraising, direct sales, or field management, or relevant qualifications with appropriate experience.

Experience leading and developing teams.

A strong understanding of face-to-face fundraising, direct sales or field-based campaign environments.

Proven experience managing KPIs, analysing performance and turning data into practical improvements.

Strong commercial and operational judgement, with the ability to balance performance, people, quality and client expectations.

Excellent stakeholder management skills and confidence working with senior leaders, charity partners and field teams.

Strong organisational, project management and problem-solving skills.

A proactive approach to identifying challenges and implementing practical solutions.

A strong understanding of compliance, risk management and operational standards.

The ability to create accountability while developing and motivating high-performing teams.

A genuine interest in the not-for-profit sector and the role that face-to-face fundraising plays in helping charities build sustainable regular giving programs.

Why this role matters

This isn’t simply an operational support role. You’ll have a direct influence on how our fundraising teams perform, how effectively our campaigns operate and the results we deliver for the charities we represent.

If you’re an experienced operations or fundraising leader who enjoys working in a fast-paced environment, developing people, solving problems and building something bigger, we’d love to hear from you.