Job Title - SYSP System Administrator

Security Clearance: Baseline Clearance (minimum)

Length of Contract: 6 months (opportunity for a permanent position)

The role closes on 7/09/2026

Location: Braddon, Canberra

Overview

You'll become part of a modern SIAM (Service Integration and Management) team responsible for delivering exceptional ICT services across multiple client environments.

Working closely with our CIO/CISO, developers, project teams and client stakeholders, you'll manage incidents, service requests, Microsoft cloud environments and enterprise applications while helping drive continual service improvement.

Strategic Executive Solutions Pty Ltd is seeking an experienced System Administrator / Service Desk Engineer to join our rapidly growing HapticHIVE™ Service Desk team in Canberra.

This is not your typical Service Desk role.

You'll work across enterprise Microsoft cloud environments, AI-enabled automation, Azure infrastructure, Governance, Risk & Compliance platforms, and integrated digital ecosystems supporting both Strategic Executive Solutions and our government and commercial clients.

If you enjoy solving complex technical challenges, working across multiple technologies, and helping organisations modernise their ICT environments, we'd love to hear from you.

About Us

Strategic Executive Solutions delivers enterprise ICT managed services, digital transformation, Service Integration and Management (SIAM), governance, cybersecurity, AI-enabled automation and software development.

Our HapticHIVE™ Enterprise Digital Ecosystem integrates:

Microsoft 365

Microsoft Azure

Microsoft Planner Premium

SharePoint Online

Power Platform

VerifyGlobal™

MyStuReg.IO™

ThynTec™ SaaS Solutions

Governance, Risk & Compliance (GRC)

ESG Platforms

API & MCP Integrations

We're expanding our Canberra-based Service Desk to support our internal operations and multiple enterprise client environments.

What You'll Be Doing

Service Desk & ITSM

Provide Level 2 and Level 3 technical support.

Manage incidents through to successful resolution.

Coordinate service requests using Microsoft Planner Premium and HapticHIVE™ Service Desk.

Support change, release and problem management.

Perform root cause analysis.

Maintain knowledge articles and technical documentation.

Monitor SLA performance.

Participate in continual service improvement initiatives.

Support enterprise ICT operations across multiple client environments.

Microsoft 365 Administration

You'll administer and support:

Microsoft Entra ID

Exchange Online

Microsoft Teams

SharePoint Online

OneDrive

Microsoft Planner Premium

Microsoft Lists

Microsoft Forms

Power Automate

Power Apps

Microsoft Intune

Microsoft Defender

Microsoft Purview (desirable)

Azure Cloud

Working across enterprise Azure environments including:

Virtual Machines

Azure Storage

Networking

Backup

Azure Monitor

Azure Security Centre

App Services

Key Vault

Resource Groups

Azure Active Directory / Microsoft Entra ID

Infrastructure Support

You'll also administer:

Windows Server

Active Directory

DNS

DHCP

Group Policy

Hyper-V

VMware (desirable)

VPN technologies

Remote access

Endpoint management

Patch management

Enterprise Applications

Support and maintain innovative business platforms including:

HapticHIVE™ Service Desk

VerifyGlobal™

MyStuReg.IO™

ThynTec™ SaaS Solutions

ThynTec™ GRC

ThynTec™ ESG

Microsoft Power Platform

Xero integrations

API integrations

MCP integrations

SIAM Environment

You'll work within an enterprise Service Integration and Management framework by:

Coordinating multiple ICT vendors

Supporting supplier performance

Participating in CAB meetings

Supporting governance reporting

Monitoring operational performance

Improving service processes

Assisting transition of new services into production

We're Looking For Someone Who Has

Essential

Minimum 3 years' experience in a System Administrator or ICT Support role

Australian Government Baseline Security Clearance (minimum)

Australian Citizenship

Strong Microsoft 365 administration experience

Azure administration experience

Enterprise Service Desk experience

ITIL or ITSM knowledge

Excellent troubleshooting skills

Outstanding customer service

Excellent communication skills

Highly Desirable

Experience with:

Microsoft Planner Premium

SharePoint Online

Power Platform

Azure DevOps

Azure Automation

API integrations

MCP integrations

SIAM environments

Managed Service Providers (MSP)

Government ICT environments

TRIM™ EDRMS (or similar)

Power BI

Xero integrations

Zero Trust security architectures

Qualifications

Essential

Current Microsoft certifications relevant to Microsoft 365 or Azure

Minimum three years Government or industry ICT experience

Highly Regarded

Diploma or Bachelor's degree in Information Technology or Computer Science

Microsoft Certified: Azure Administrator Associate (AZ-104)

Microsoft 365 Certified: Administrator Expert

ITIL Foundation v4

Azure Security Engineer (AZ-500)

CompTIA Security+

CISSP

What We Offer

Salary from $120,000 + Superannuation + certification package

Professional certification package

Security clearance support and uplift

Exposure to enterprise Microsoft cloud technologies

Work on AI, automation, and digital transformation projects

Career progression into Client Delivery, Cloud Engineering, Cyber Security, Architecture or SIAM leadership roles

Opportunity to work across innovative enterprise digital ecosystems

Employment Conditions

Australian Citizen

Current Baseline Security Clearance (minimum)

NV1 or higher highly regarded

Full-time onsite position in Canberra

National travel as required

Participation in an after-hours support roster

National Police Check

Why Join Us?

At Strategic Executive Solutions, you'll be helping build Australia's next generation of enterprise digital ecosystems.

From Microsoft Azure and Microsoft 365 to AI-enabled automation, Governance, Risk & Compliance, Service Integration and Management, and our innovative HapticHIVE™ platform, you'll work with technologies that are shaping the future of enterprise ICT.

If you're passionate about technology, thrive in a collaborative environment and enjoy solving complex challenges, we'd love to hear from you.

SFIA Skills Sought:

The provision of specialist expertise to facilitate and execute the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software.

SYSP Level 3:

Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.

Apply Now

If you have the skills, experience and security clearance to join our growing team, we'd love to hear from you.

Submit your application, including your current resume and a brief cover letter outlining your experience and security clearance.

Please contact ••••@strategicexecutive.com or simply click apply to submit your application

"We warmly welcome applications from individuals of all backgrounds, including First Nations Australians, Australian Defence Force and First Responder veterans, women in STEM, and people of all abilities, including those registered with the NDIS."