Job Description:

Provides immediate response to client’s technical questions and problems.

Resolves client dissatisfaction by initiating a thorough investigation of complaint, evaluates findings, and responds ASAP to client(s).

Resolves discrepancies in reports by consulting with technical and managerial staff.

Assesses problem resolution for future applicability and forwards to appropriate quality assurance individual (supervisor, manager, pathologist, etc.).

Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars.

Pursues referenced test result to satisfy client needs and requests.

Assists with telephone duties.

May be rotated to other lab locations or shifts as necessary.

Assists with data entry when necessary.

Assists with other database building activities when necessary.

Performs other assigned duties as instructed or required.

Job Requirements:

Requirements

5.5 day work week (Monday to Saturday on rotational shifts)

Minimum GCE 'N' Level

Able to commit to rotational shifts/weekends/public holiday shift

Basic knowledge in computer skills preferred.

1 year of relevant work experience required for this role