We have an opportunity to join one of our wonderful Sydney properties in the role of Guest Service Agent.

About the Role

As a Guest Service Agent, you will play an integral role delivering service excellence. You will be provided comprehensive training to equip you with the tools required to perform at your best. You will work in a team member focused environment which will provide you opportunities to develop your skills and ultimately grow your career within Meriton Suites.

Your key responsibilities

Anticipate guest needs and deliver prompt, efficient and polished service when responding to guest requests

Ensure all guests are warmly welcomed during check-in, check out and throughout their stay

Promote and up-selling hotel facilities and services through solid product and service knowledge

Effectively communicate and liaise with all departments and understand the importance of teamwork within hotel operations

To be successful in this role you will have

Experience in customer service

Excellent verbal communication skills

A passion for the hospitality industry

Impeccable grooming and presentation

Ability to work in a team environment and under pressure

Similar experience in a 4-star or 5-star hotel (desirable)

Full availability to work a 7-day rotating roster

Why Meriton Suites?

Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally

Level 3 HIGA hourly rates + penalties and loadings + super + excellent team benefits

Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne

‘M.E.R.I.T Academy’ our online training platform to further develop your skills and knowledge

Paid Parental leave

Access to Employee Assistance Program (EAP) to provide professional and personal advice

Team Member accommodation discounts

Friends and Family discounts

Kudos – Monthly recognition awards

Team activities and social events

Induction program for all new starters

Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.