Key Responsibilities

Provide first-level technical support and troubleshooting for Windows laptops/desktops, Mac devices, Android, and iPhone users.

Assist with hardware support for Dell, HP, and Lenovo PCs and laptops (training will be provided).

Support printer hardware and managed print services.

Perform software troubleshooting, including PC reimaging, operating system restoration, and data recovery activities.

Carry out IT equipment installation, relocation, addition, modification, and decommissioning (IMACD).

Assist users with data backup and restoration.

Work closely with the Service Desk and Remote Support teams, providing onsite “hands-and-feet” support when required.

Take ownership of assigned support tickets and ensure timely resolution.

Log, categorize, prioritize, and update incidents using the internal ticketing system.

Support Incident and Problem Management processes.

Maintain accurate IT asset records and inventory.

Conduct monthly asset verification and inventory audits.

Update and manage spare parts and equipment inventory.

Assist with IT asset disposal and lifecycle management activities.

Participate in IT projects, including:

PC refresh programs

Operating system upgrades

Large-scale device deployment initiatives

Provide onsite support for network and server teams (training will be provided).

Assist with basic network and infrastructure support, including Cisco routers, switches, servers, and data center equipment.

Provide console access support for remote teams and identify/connect UTP and fiber network cabling.

Support meeting room technologies, audio/video systems, and conference room setups.

Assist users with Wi-Fi connectivity and mobile device configurations, including Outlook email setup on Android and iOS devices.

Provide VIP and executive-level support as required.

Assist with raising purchase requests and tracking purchase order (PO) status.

Participate in an after-hours on-call support rotation when required.

Requirements

Diploma in Information Technology, Computer Science, or a related discipline.

Strong interest in IT support, hardware, and troubleshooting.

Basic knowledge of:

Windows 10/11 operating systems

Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint)

Networking fundamentals (LAN and Wi-Fi)

Mobile operating systems (Android and iOS)

Customer-focused with a positive attitude and willingness to learn.

Ability to multitask and work effectively in a fast-paced, time-sensitive environment.

Good communication and interpersonal skills, with the ability to interact with stakeholders at all levels.

Entry level candidates and candidates with no prior experience are welcome to apply.

Comprehensive training will be provided.

Proficiency in Mandarin is required to effectively communicate and collaborate with counterparts in China.

Work Location

This is a field-based support role with no fixed work location. The successful candidate will be required to travel to and provide onsite support at various customer sites across Singapore, depending on business and operational requirements. Therefore, candidates with their own transport will be preferred.