About the role

Assistant Gold Manager is committed to train and develop the VIP Gold Lounge team in an innovative environment to deliver excellent service through our unique Butler and anticipatory service.

Key responsibilities

Assign sufficient manning to cater for daily operational needs

Planning of VIP arrivals and departures and ensuring operational efficiency

Develop and maintain strong guest relationships to ensure guest loyalty

Handle guest issues when needed

Meet, greet, rooming and service of all VIP guests

Plan and review rosters to ensure productivity goals are met

Ensure LQA service standards are in practice as set by the hotel at all times

Conduct audit checks on colleague's service standards and ensure compliance with hotel standards

Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained on the Executive Club

Monitor maintenance and development of the physical Executive Club product

About you

Minimum GCE "A" Level, University Degree Preferred

Minimum 4 years of luxury hotel experience, preferably in Front Office

Good decision making skills

Knowledge of Opera System and other related sub-system interfaced to the PABX and/or the hotel's computer system

Proven ability to guide and coach team members

Responsive to continuous challenges and open to making changes to achieve targeted results

Posses drive, initiative and must be able to work independently