An exceptional chance awaits for an experienced seasoned Customer Service Representative to join the ranks of a highly successful International Freight Forwarder with comprehensive networks around the globe.

In response to a surge in new business and growth this year, this organization is bolstering its Client Services team, located in Tullamarine.

Whilst economic pressure creates uncertainty and redundancies hover over some of it's competitors, this Forwarder stands strong and stable.

Known for it's impressive employee loyalty, exceptional welcoming company culture, this company has a unique ability to set itself above the rest for operational excellence, and technological advancements and a supportive team spirit.

Reporting directly to the Customer Service Manager, and forging close collaborations with the senior management team, overseas offices, and suppliers, you will become an integral part of this progressive team, that has achieved remarkable growth and global return on investment over the past year.

Your primary responsibilities will be to fully support the Customer Service team for both Imports & Export customers, in Melbourne, with the following tasks but not limited to:

Upkeeping customers informed and up to date with their shipments

Maintaining strong professional relationships with customers in a variety of industry sectors

Provide excellent customer service on a daily basis to a variety of cargo requirements

Implement process improvement in conjunction with customers service level agreements

Assist in new customer implementation process

Collecting and interpreting data and generating reports for clients

Maintaining accurate client files via an internal freight system

Establishing connections with overseas offices and suppliers

Identify and follow up on sales leads

Collaborating closely with sales representatives and departmental managers when required

Generating and assisting with new quotes and maintaining of rate cards for customers

This role suits an individual with a background in client services dealing directly with the customer on a daily or regular basis. You must demonstrate:

Experience in a similar role within Freight Forwarding (not negotiable)

5+ years working within the Freight Forwarding sector

Proficiency in advanced forwarding knowledge and procedures

Excellent communication and writing skills

Knowledge of rate cards and invoicing

A collaborative approach working within a team environment.

Readiness to undertake additional tasks as necessary.

Robust IT skills and efficient system navigation (Cargowise advantageous)

Skillful task prioritization and exceptional organizational aptitude

This represents an extraordinary opportunity within Freight Forwarding to work for a dynamic, supportive team and a passionate Management team that is driven to achieve growth targets and a strong company culture built on teamwork, mutual trust and integrity and willingness to succeed.

For serious consideration submit your resume in word format. Only short-listed candidates will be contacted for an initial phone screen.