About us:

We are a practice with established Physicians. To say the practice and the Physicians are delightful and amicable is an understatement. Our practice’s vision is to provide leading-edge practice with empathetic care to all our patients and to build a team that loves working together and coming to work. You will be working closely with our Practice Manager, Reception staff and Physicians and other clinicians to create a team of excellence.

About you

We are seeking two mature minded, warm, friendly, flexible, empathetic patient focused Medical Receptionists. One role is a full time role, and one role is a part time role (see separate advert). You will be a true Brand Ambassador and Director of First Impressions, and have a drive to grow and build your skillset and experience. The successful applicant will be comfortable with the day-to-day requirements of a busy Private Specialist practice and prides themselves in their attention to detail skills, and love working with a hardworking and empathetic collaborative team. You will be used to handling any competing priorities with ease. For the right candidate we are happy to train from a GP/Allied background. Additionally, you will be mentored by our Practice Manager to assist you in building your confidence and skillset. There will be no medical typing required.

Our ideal candidate will have the following:

Experience using Best Practice (or similar medical software programs), or an ability to learn software quickly

IT savviness and able to troubleshoot

Excellent communication skills with a positive and friendly manner and can-do attitude

Experience at a Medical practice (GP/Allied background welcomed)

Professional appearance and demeanour

Ability to work independently with initiative, and also love being part of a team

Ability to work well under pressure and to multitask in a busy environment

Pride themselves on their attention to detail skills – and genuinely want to make a difference in our patients’ lives

A genuine desire to be trained and upskilled to assist our practice, along with following processes carefully and become an integral part of our team

Ability to cover leave (with notice)

Managing inbox and triaging as required

Responsibilities will include:

Welcoming patients into the practice in an efficient, friendly and courteous manner

Managing consulting sessions and meet and greet along with consulting billing and uploading reports/scans etc for each patient

Always delivering exceptional customer service

Scheduling and managing patient appointments

Collecting and entering patient details, administration services (training provided if needed)

Answering phone calls and inquiries in a professional and friendly manner

Performing general administrative duties such as scanning, faxing, mail sorting, filing and follow-up patient inquiries

Patient Consulting billing and processing of payments (training provided if needed)

Supporting and assisting the Specialists and fellow administrative staff in a range of administration and ad-hoc tasks.

What we offer:

Flexible hours and negotiable start/finish times to promote work-life balance

An empathetic and supportive team environment

Opportunities for professional growth, training and career advancement, inclusive of mentoring from our Practice Manager

Competitive remuneration above the award rate, based on experience

Appropriate remuneration based on skills and experience.

If this sounds like you, and you either have the skills/experience required or would like to build your career further in the medical industry, we’d love to hear from you and discuss moving forward. Please upload your resume and cover letter and quote ref: xx

Hours/Days:

Monday to Friday

9:00am till 5:00pm

A 30 minute unpaid lunch break is to be taken each day

Pay rate:

$30-33.00 per hour plus super (depending on skillset and experience)

Please note, the hourly rate for the successful candidate will be contingent upon factors such as relevant experience, required upskilling and any necessary training. The listed rate is intended as a general guide and may be adjusted in accordance with these criteria.

If this sounds like a role that matches your skills/experience, we’d love to hear from you. Please upload your resume and cover letter and quote ref: 1088

The successful applicant is required to have full working rights in Australia and will be asked for relevant documentation during the recruitment process. Please note that a Vevo Check to verify your Australian Working Rights will be undertaken and is part of the application process for this role.

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