Clerk Grade: 9/10

Salary Range: $129,464 - $142,665 plus superannuation and leave loading

Employment Type: Ongoing

Location: Parramatta / Orange - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: Thursday, 9th July 2026 [9:59am]

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

As the Senior Service Controls Assurance Advisor, you will play a key role in the Business Process Operations (BPO) control environment.

• You will coordinate and facilitate assurance and audit activities across a complex controls environment. Acting as a trusted partner you will play a key role in ensuring reviews and audits are well executed, efficiently managed and supported by high-quality evidence, enabling timely, transparent and effective assurance outcomes.
• You will build and maintain strong stakeholder relationships across operational, finance, procurement and supplier environments. A key focus of the role will be facilitating audit readiness activities, including coordinating evidence requests, walkthroughs, responses and remediation actions across multiple teams and service providers, and monitoring remediation actions through to completion.
• You will prepare clear and concise reports, findings and updates for leadership and governance stakeholders, translating complex control and audit issues into practical business impacts and actionable outcomes.
• As part of a continuous improvement focus, you will contribute to the uplift of assurance frameworks, audit coordination practices, analytics capabilities and reporting tools, helping improve consistency, efficiency and transparency across the broader assurance program.

About You

The successful candidate must demonstrate strong capabilities in:

• Assurance, audit and / or controls experience, with strong stakeholder management skills.
• The ability to build trusted relationships across complex operational and supplier environments, confident in engaging with a broad range of stakeholders.
• Experience coordinating audits within large or complex organisations. Understanding how to manage competing priorities, navigate sensitive issues and drive activities to completion in fast-paced environments where evidence, timelines and stakeholder expectations can vary.
• Highly organised, analytical and solutions-focused, able to communicate complex control or audit matters clearly and concisely, tailoring your approach for both operational and executive audiences.
• Confident in engaging with senior stakeholders, understanding the value of influencing without authority.
• Strong data and systems capability, including advanced Excel, with a proven ability to translate data into valuable insights.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Michael Yoon via mic•••••••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday, 9th July 2026 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact mic•••••••••@customerservice.nsw.gov.au.

For more information, please visit

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