Customer Service Coordinator

Pymble, NSW
$36.81 per hour + Super
Monday to Friday | Full-Time Hours
Ongoing Temporary Opportunity
Immediate Start Available

Are you a customer-focused professional who enjoys coordinating multiple tasks, building strong stakeholder relationships and delivering exceptional service outcomes?
We are currently seeking a Customer Experience Coordinator to join a fast-paced and supportive team based in Pymble. This is an excellent opportunity for someone with strong customer service, administration or coordination experience who enjoys working in a dynamic environment where no two days are the same.

The Opportunity
In this role, you'll be responsible for managing customer communications, coordinating key service activities and ensuring a seamless customer experience from start to finish. You'll work closely with both internal teams and external stakeholders to ensure deadlines are met, information is accurate and customers remain informed throughout the process.

Key Responsibilities

• Coordinate customer orders and related service activities to ensure timely completion.
• Provide proactive updates and exceptional service to customers.
• Maintain accurate records and customer information within internal systems.
• Manage customer enquiries and complaints, ensuring prompt and professional resolution.
• Liaise with internal departments and external suppliers to resolve issues and achieve positive outcomes.
• Monitor service milestones and maintain high service standards.
• Process and manage documentation with a high level of accuracy and attention to detail.
• Maintain reports and track outstanding actions, ensuring follow-up occurs within required timeframes.
• Contribute to process improvements and service excellence initiatives.

About You
To be successful, you will possess:
✅ Previous experience in customer service, coordination, administration or order management ✅ Excellent verbal and written communication skills ✅ Strong stakeholder management and relationship-building abilities ✅ High attention to detail and strong organisational skills ✅ The ability to manage competing priorities in a fast-paced environment ✅ A proactive and solutions-focused approach to problem solving ✅ Confidence communicating via phone and email with customers and suppliers ✅ Intermediate Microsoft Office skills

What's On Offer?

• $36.81 per hour + Super
• Immediate start available
• Full-time hours, Monday to Friday
• Ongoing temporary assignment with potential for long-term opportunities
• Pymble location
• Supportive and collaborative team culture
• Opportunity to further develop your customer service and coordination skills

If you're a motivated and organised professional looking for your next opportunity, we'd love to hear from you.
Apply now to be considered for this exciting opportunity.