Your new role

• Support end‑to‑end personal lending enquiries and applications
• Clearly explain lending options, obligations, and next steps
• Deliver needs‑based conversations to achieve suitable outcomes
• Own customer interactions with a focus on first‑contact resolution
• Manage a lending pipeline with proactive follow‑up and clear communication
• Identify retention opportunities and support at‑risk customers
• Assist customers to confidently use digital lending and banking tools
• Maintain accurate records to support sound lending decisions

What we’re looking for

• Experience in consumer/personal lending or lending application support
• Strong customer service skills with an empathetic, solutions‑focused approach
• Confidence explaining lending information clearly
• Strong attention to detail and ability to manage multiple applications
• Collaborative mindset and willingness to support team success
• Comfortable supporting customers with digital and self‑service tools

Your Rewards

• Hybrid working with flexibility to balance work and life
• Performance‑based incentives recognising quality outcomes
• Rewarding, consultative role with real customer impact
• Supportive team culture with strong collaboration
• Ongoing learning and development to grow your lending career

Apply Now!
Please send your resume by clicking on the apply button.

Learn more about Woodforde Group and how we can help you:
https://woodfordegroup.com.au/At Woodforde Group we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business needs. We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.