Ready to step into a fully remote, high-impact role with a global Fintech and BNPL leader?

We are seeking an autonomous Dispute Resolution Specialist to act as the final escalation point for complex merchant and consumer disputes.

Whether you are coming from a Fintech, a major financial services institution, or an e-commerce platform, this is your chance to leverage your regulatory expertise within a highly agile, modern tech brand.

What you’ll be doing:
You will own the complaint lifecycle from initial escalation right through to IDR and EDR.

• Investigating, managing, and resolving escalated and complex customer and merchant disputes.
• Preparing detailed, logical, and well-explained External Dispute Resolution responses to AFCA, other dispute bodies, and consumer advocacy groups.
• Analysing complaint data, reporting on trends, and making recommendations to improve internal processes.
• Managing multiple high-complexity dispute cases simultaneously while ensuring fair outcomes under Australian and New Zealand regulatory law.

What you'll bring to the team:

• Proven background in Complaints Handling and External Dispute Resolution (AFCA/FDRS preferred).
• Strong written communication skills with the ability to draft detailed, logical, and comprehensive findings to external bodies.
• A comprehensive understanding of Australian and New Zealand business, compliance and regulatory law.
• Strong problem-solving abilities and the capacity to work under time constraints to meet deadlines.

What's next:
If you are ready to bring your dispute resolution expertise to a global innovative team, apply now or contact us for a confidential discussion.