Assistant Manager, Case Management & Engagement
PERSOL
Posted 16 days ago
Duration: 1 year
Location: Outram Park
Working Hours: Monday to Thursday: 8.30am to 6pm, Friday: 8.30am to 5.30pm
Responsibilities:
Handle enquiries and assess appeals in line with established procedures.
Manage complex cases and coordinate with internal and external stakeholders.
Analyse service-related data and identify trends and improvement opportunities.
Support CRM, AI, and service improvement projects.
Perform administrative and operational duties as assigned.
Requirements:
Degree in any discipline.
Experience in case management, customer service, operations, or administration.
Strong analytical, problem-solving, and communication skills.
Experience in stakeholder coordination and process improvement initiatives.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin
About PERSOL
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