Responsibilities

Study product and course materials to develop strong product knowledge.

Manage incoming sales leads and respond promptly to customer enquiries.

Understand customers’ needs and advise them on suitable courses, programmes or job-skills training.

Manage the full customer journey from pre-enrolment and registration through enrolment, class commencement and course completion.

Follow up with prospective students on enquiries, appointments, required documents, payments and enrolment status.

Drive sales conversion by maintaining regular and professional follow-up with prospective students.

Monitor and manage student attrition, including following up with students who may be considering withdrawal or have attendance concerns.

Maintain regular contact with students before, during and after enrolment to provide support and address any concerns.

Update customer information, follow-up activities and enrolment status promptly and accurately in the CRM system.

Provide professional sales service and course advice to customers.

Assist with the company’s marketing activities, campaigns and promotional plans.

Follow up on all enquiries, appointments, applications and outstanding actions within the required timeline.

Work towards individual and team sales, conversion and enrolment target

Requirements

No prior experience is required; training will be provided.

Willingness to learn and develop strong product and sales knowledge.

Must enjoy using AI tools and be open to applying AI in daily sales, follow-up and customer-management activities.

Good communication and interpersonal skills with an outgoing personality.

Sales-driven, results-oriented and motivated to achieve targets.

Able to handle rejection and challenging situations with a positive attitude.

Organised and disciplined in managing customer follow-ups and deadlines.

Comfortable using CRM systems and maintaining accurate customer records.

Able to build rapport and maintain professional relationships with prospective and enrolled students.

*This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to BELLS's PDPA and e2i's PDPA.*