Keep our care running like clockwork and make sure every client gets the right person, at the right time, every time.

We're a Melbourne-based aged/home care and NDIS provider founded by registered nurses. We're looking for an experienced Roster Coordinator who stays sharp and composed in a fast-moving environment, juggles competing priorities with ease, and genuinely cares about the outcome for both our clients and our support workers.

The role

You'll manage day-to-day rostering across our community-based aged/home care and NDIS services, ensuring shifts are covered, compliance is maintained, and both clients and support workers are well looked after. Alongside rostering, you'll provide broader office administration support, including managing incoming calls, staff compliance documentation, data entry, and correspondence.

Full-time position

Hybrid working

Reporting directly to the General Manager

Based in Preston

Rostering duties include:

End-to-end rostering of support workers across community aged care and NDIS services

Managing last-minute changes, shift cancellations, and unplanned gaps in coverage

Matching client needs and preferences to appropriate support workers

Maintaining rostering compliance (worker screening, qualifications, availability)

Office administration duties include:

Answering and managing incoming calls

Maintaining staff compliance records and documentation

General data entry and record-keeping

Handling correspondence with clients, staff, and external stakeholders

What we offer

$75,000–$85,000 + superannuation, depending on experience

Hybrid working arrangement

Paid training and online Learning Management System

Career progression opportunities

Employee Assistance Programme — confidential wellbeing support

Employee recognition programmes

Supportive, hands-on management team

About us

We are a registered aged care and NDIS provider serving Melbourne's Metro North and North West region. Founded by registered nurses, we're built on clinical expertise, cultural understanding, and a genuine commitment to the people we support. Our clients trust us to get their care right and rostering is where that trust is won or lost.

About you

Experienced in rostering within aged care and/or NDIS, ideally in community-based settings

Calm and capable in a fast-paced environment — you can juggle multiple rostering demands at once while keeping accuracy front of mind

Agile and adaptable — you see change as a normal part of the job, not a disruption to it

A genuine heart for client care and excellent customer service, with every decision made through that lens

Organised, detail-focused, and comfortable managing competing priorities

Confident communicator, comfortable handling calls and correspondence professionally

Reliable, proactive, and able to work independently in a hybrid arrangement

You will need

Demonstrated experience in rostering within aged care and/or NDIS community services

Strong working knowledge of rostering software and systems

Experience managing staff compliance documentation

Excellent written and verbal communication skills

NDIS Worker Screening Clearance / National Police Check

Certificate III and/or IV in Individual Support or Community Services preferred, though not essential