Customer Experience Officer (Retail)
Simba Telecom
Posted 1 day ago
We are looking for energetic Customer Service Representatives to help us distribute our products and attend to our customers. This role is ideal for people who want to get a better understanding of the retail aspect of the Telecommunications Industry. Training will be provided for the role.
The key duties and responsibilities of the role include (but are not limited to):
Process customer sales orders and ensure service is delivered promptly
Answer to customer inquiries and follow up with timely resolution
Responsible for the outlet’s daily reports
Responsible for the outlet’s daily operations & collections
Be the ambassador for SIMBA's products & services.
Able to work independently at the retail outlet
The candidate should possess the below qualities to fulfil the needs of the role:
Minimum O Levels and above
Minimum 1 year of relevant experience
Good communication skills and positive work attitude
Must be an independent team player, ability to build rapport with customers & team
Enjoy working in a fast paced and dynamic environment
Experience in handling difficult customers is an added advantage
Willing to perform overtime and staggered shifts including weekends and public holidays
Experience in Telecommunications industry is an advantage
About Simba Telecom
Simba Telecom (formerly TPG Telecom) has been appointed as Singapore’s 4th mobile telecommunications network service provider and is currently building Singapore’s newest 5G mobile network. We also have a network coverage that meets and exceeds IMDA’s obligations, and we offer more generous data bundles at affordable prices with no lock-in. Our latest market innovations such as free data roaming to neighbouring countries have been noteworthy. We are looking for a broad range of telecommunications professionals in Singapore to be part of this exciting development. Interested in joining the team? Click on "Apply Now"