About the role

We are seeking a friendly and professional Salon Receptionist to join our team at JG Singapore Pte Ltd'. This is a full-time position based in the West & Central Region of Singapore. As the first point of contact for our clients, you will play a crucial role in creating a warm and welcoming environment and ensuring a seamless customer experience.

What you'll be doing

Welcome and attend to customers in a friendly and professional manner

Manage appointment bookings, rescheduling, and cancellations

Handle phone calls, WhatsApp messages, and customer enquiries

Assist in recommending services, promotions, and packages to customers

Process payments and maintain accurate billing records

Maintain customer records and update profiles in the system

Coordinate with therapists to ensure smooth daily operations and appointment flow

Handle walk-in customers and manage waiting time effectively

Ensure the reception area is clean, presentable, and well-organized at all times

Support basic administrative duties (e.g., filing, reporting, stock coordination)

Follow up with customers for appointments, reminders, and feedback

What we're looking for

Previous experience as a receptionist or in a customer service role, preferably in a salon or spa environment

Excellent communication and interpersonal skills

Strong organizational and multi-tasking abilities

Proficient in using computer systems and software

A professional and friendly demeanor with a genuine passion for customer service

Flexibility to work during peak hours and weekends.

About us

JG Singapore Pte Ltd' is a leading provider of premium hair and beauty services in Singapore. Our mission is to help our clients look and feel their best through exceptional service and cutting-edge treatments. With a team of highly skilled professionals and a dedication to innovation, we are constantly striving to exceed our clients' expectations.

If you are excited about this opportunity and would like to join our team, please apply now.