JOB ID: 2234

SPECIALIST MEDICAL SECRETARY

PART-TIME – 4 DAYS PER WEEK (DAYS TO BE DISCUSSED)

CARLTON

Our client, a highly regarded specialist practice located in Carlton, is seeking a professional, compassionate and highly organised Medical Secretary to join their dedicated team.

This is an excellent opportunity to become an integral member of a supportive and collaborative team, working alongside experienced specialists and healthcare professionals in a modern, patient-focused environment. Offering a competitive salary, a stable permanent position and opportunities for ongoing professional development, this role is ideal for an experienced Medical Secretary who takes pride in delivering exceptional patient care while ensuring the smooth day-to-day operation of a busy specialist practice.

About the Role

As the first point of contact for patients, you will play a key role in creating a welcoming and professional experience while ensuring the efficient day-to-day operation of the practice. Working closely with specialists, allied health professionals and the administration team, you will provide outstanding support and contribute to the delivery of high-quality patient care.

Key Responsibilities:

Answering telephone enquiries in a courteous and professional manner

Managing appointments and patient bookings

Surgical/theatre bookings

Billing/invoicing

Liaising compassionately with patients and their families

Communicating effectively with GPs, specialists, allied health professionals and their staff

Receive and convey messages in writing, verbally and electronically

Managing patient correspondence, scanning, filing and document preparation

Handling incoming and outgoing mail

Use of Xestro medical software

Process patient accounts and receipt of the same

Processing cash, EFTPOS and other payments in accordance with billing procedures

Monitoring and ordering stationery and clinical supplies

Coordinating meetings as required

Maintaining confidentiality and adhering to practice policies and procedures

Assisting in maintaining a clean, organised and professional practice environment

Supporting quality improvement, risk management and accreditation processes

Performing additional administrative duties as directed by the Practice Manager or Principal Doctors

About You:

Proven experience as a Specialist Medical Secretary

Strong knowledge of Medicare Benefits Schedule (MBS) processes

Understanding of medical terminology and healthcare environments

Excellent communication and interpersonal skills

High attention to detail and accuracy

Computer literacy (ideally Xestro)

A professional presentation and compassionate approach to patient care

The ability to multitask and remain calm under pressure

Understanding of general practice accreditation and standards

Hours of Work:

This position requires an average commitment of 4 days per week, working 9:00 am to 4:00 pm. Additional hours may occasionally be required during periods of increased demand.

What We Offer:

Excellent remuneration package

Supportive and professional team environment

Opportunity for ongoing professional development

The opportunity to be part of a respected specialist medical practice committed to excellence in patient care

If you are a motivated and experienced Medical Secretary looking to join a supportive and professional healthcare team, we would love to hear from you. Apply now, quoting Job ID 2234

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