Support Worker – Domestic Family Violence (Females Only*) (3 positions available)

Katungul Women’s Healing Centre (Women’s and Children’s Crisis Accommodation)

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.

About us

Katungul Aboriginal Corporation Regional Health and Community Services (Katungul) is a community-controlled organisation dedicated to improving the health, wellbeing and social outcomes of Aboriginal and Torres Strait Islander people in the Bega Valley Shire and Eurobodalla Shire regions of NSW. With a strong focus on holistic, culturally appropriate service delivery, we strive to empower our community and create positive, lasting change.

About the role

This is a full-time fixed term to 30 June 2031 position based in Bega, NSW in the Katungul Women’s Healing Centre.

After hours on call work and morning, day, afternoon/evening shifts on a rotating roster is required.

The Support Worker provides practical, emotional and culturally safe support to women and their children accessing crisis accommodation services. Working alongside the Case Manager, the Support Worker assists clients to achieve their individual case management goals and supports participation in activities that promote healing, wellbeing, independence and positive life outcomes.

The role works alongside women and children to strengthen safety, stability, healing and wellbeing while supporting each woman’s right to exercise choice, control and self-determination in decisions affecting her life.

Case management will be strengths-based and focused on building individual and family capacity, recognising the existing knowledge, strengths, cultural connections and aspirations of each client. Rather than determining outcomes for clients, the Case Manager supports women to identify what meaningful change looks like for them and to develop practical pathways towards goals designed by them, for them.

Recognising children as clients in their own right, the Case Manager works with women and children to develop and implement individualised case plans that respond to their unique needs, strengths, culture, circumstances and goals.

The Support Worker role includes a specialist focus on supporting children and young people who have experienced trauma, family violence, homelessness, disruption, or other adverse life circumstances. The Support Worker promotes child and youth wellbeing through the delivery of age-appropriate, culturally responsive and trauma-informed activities, supports positive family relationships, and assists children and young people to remain engaged with education, health, cultural and community connections.

The role is also responsible for assisting with the planning, delivery and facilitation of onsite programs and activities that foster safety, resilience, wellbeing and positive outcomes for women, children and families

*In recognition of the gendered nature of domestic and family violence, Katungul enforces an all-female staffing policy which maximises the safety of women who are accessing the service. Being a woman is a genuine occupational qualification for this

What you'll be doing

· Provide day-to-day support to women, children and young people residing within the crisis accommodation service

· Support the Case Managers in assisting clients to work towards case management goals and support plans, ensuring client voice informs the goals within case planning documentation.

· Encourage and support client participation in education, employment, health, cultural and community activities.

· Monitor client wellbeing and provide feedback regarding progress, concerns and achievements

· Assist clients to access appointments, services and community resources.

· Plan and facilitate structured child and youth engagement programs, including recreational, educational, cultural and life-skills activities

· Assist mothers and caregivers to strengthen parenting capacity and support positive family relationships.

· Assist the Case Managers in working collaboratively with schools, early childhood services, youth agencies and community organisations to support positive outcomes for children and young people.

What we're looking for

· Certificate III or IV in Community Services, Mental Health, Aboriginal Health or related field or willingness to obtain. Consideration will be given for lived experience or informal community-based experience supporting vulnerable people experiencing and escaping family violence.

· Experience supporting vulnerable individuals including children.

· Understanding trauma-informed and strengths-based practice.

· Understanding of child and adolescent development and the impact of trauma on children and young people.

· Knowledge of child protection principles, mandatory reporting obligations and child-safe practices.

What we offer

· Remuneration: $40.49/hr - $50.25/hr + Super + NFP Salary Packaging + appropriate SCHC&DSI Award allowances.

· NFP Salary Packaging: save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.

· A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.

· A culturally responsive work environment.

· We support ongoing learning through training opportunities, professional development and opportunities to strengthen your DFV practice.

· We provide regular supervision.

· Additional paid leave during the Christmas/New Year office closure period.

Further information

If you have any questions or would like further information please contact Cat Smith, Community Programs Manager, via email ••••@katungul.org.au or 04•• ••• 842

How to Apply

Please send your resume and a brief cover letter outlining your interest in the role and how your skills and experience align with the position to ••••@katungul.org.au .

Closing Date: Applications will be reviewed as they are received up to 4pm Friday 28 August 2026.