Part-time | Monday to Thursday | 8:30am – 4:30pm

Love what you do. Love where you work.

We’re growing, and we’re looking for an experienced Medical Receptionist / Administrator to join our exceptional team at Orthopaedic Surgery & Sports Medicine (OSSM) on the Gold Coast.

If you’re an organised, positive and patient-focused professional who enjoys working in a busy specialist practice, this could be the opportunity you’ve been waiting for.

At OSSM, we’re proud of the culture we’ve built. We genuinely enjoy coming to work, support one another, and share a commitment to providing outstanding care and service to every patient who walks through our doors. We’re not just looking for another receptionist—we’re looking for someone who wants to become an important part of our team.

You’ll be much more than “the receptionist.” You’ll play an integral role in helping patients through what can often be a stressful time, while working alongside a highly respected team of surgeons, nurses and administration staff who value kindness, professionalism and teamwork.

Grow your career with us

This role offers far more than traditional medical reception duties. As our practice continues to grow, there will be opportunities for the right person to expand their skills and train into more specialised administrative and clinical support roles.

This may include assisting one of our surgeons with surgical bookings and coordinating patients through their surgical journey. We invest in our people, provide ongoing training and create opportunities for those who are enthusiastic, motivated and keen to learn.

If you’re looking for a long-term career rather than “just a job”, we’d love to support your professional development.

About the role

Your responsibilities will include:

Welcoming patients and creating a warm, professional first impression

Managing appointments, phone enquiries and patient correspondence

Using Genie practice management software (or learning quickly if you’ve used similar systems)

Assisting with patient administration and clinical workflow

Working closely with our surgeons, nurses and administration team to ensure an exceptional patient experience

Contributing to a positive, supportive and collaborative workplace

We’re looking for someone who:

Has previous experience as a Medical Receptionist or Medical Administrator

Is confident managing a busy workload while maintaining exceptional attention to detail

Has excellent communication and organisational skills

Is warm, positive, proactive and genuinely enjoys helping people

Thrives in a team environment and is always willing to support colleagues

Takes pride in providing outstanding customer service

Is keen to continue learning and developing professionally

Why join OSSM?

Be part of a respected and growing specialist orthopaedic practice

Work with an experienced, supportive and genuinely friendly team

Enjoy a positive workplace culture where people are valued and appreciated

Receive ongoing training and opportunities for career progression

Develop specialist skills in orthopaedics and surgical administration

Make a genuine difference to patients during an important time in their lives

If you’re an experienced Medical Receptionist looking for a workplace where you’ll be valued, supported and encouraged to grow, we’d love to hear from you.

Apply now with your resume and a brief cover letter telling us why you’d be a great addition to the OSSM team.