NAB are looking for a Colleague Services Advisor to join their team at the luxurious 395 Bourke Street office location.

Your new company
Working at NAB offers a unique opportunity to be part of an organization that is at the forefront of the banking industry. NAB's culture is designed to promote excellence and collaboration while providing employees with the support and resources they need to succeed both professionally and personally.

Working on a payroll remediation project within Colleague Services, NABs HR team, your responsibilities will include:

• Provide timely and accurate advice to NAB colleagues on Payroll Remediation processes and policies via outbound calls or cases.
• Process colleague movement requests and respond to queries within agreed Service Level Agreements (SLAs).
• Address escalated matters promptly and accurately.
• Contribute to the People & Culture strategy through continuous improvement, suggesting actions to enhance processing activities.
• Manage a list of colleagues to ensure all are informed and updated.
• Update payment details and dates, ensuring transparent communication.
• Process payments owed, including updating details via superannuation, bank, and tax forms, and passing information to payroll.
• Process documentation once payments are made.

This role will start at the end of June until the end of September 2026. You will be required to work from Monday to Friday, 8am to 4pm, for 37.5 hours per week. You will be based at 395 Bourke Street, work from the office twice a week, and will be paid $39.99ph + Super.

To be successful in this role, you will need:

• A background in a call centre environment would be preferable.
• Qualification or practical experience in HR
• Excellent written and verbal communication

What you'll get in return

• Working in NAB's lavish Bourke St Office
• Access to NAB's employee Staff Club benefits which include amazing rewards and discounts

What you need to do now
Are you ready to shape the future of banking? Click 'apply now'. As an equal opportunity employer, we encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities- including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community, and people living with disability to apply.