About the role

Act as the Level 3 escalation point for critical P1/P2 incidents and complex network issues. Lead advanced troubleshooting across LAN, WAN, WLAN, Data Center, Cloud, Security, DDI, and Load Balancer environments. Drive Root Cause Analysis (RCA), Problem Management, and implementation of permanent corrective actions.

Key responsibilities

Support Cisco ACI fabric operations, including VRF management, EPG health checks, leaf commissioning/decommissioning, and fabric troubleshooting

Manage routing and switching technologies including BGP, OSPF, VLANs, VRFs, QoS, and network segmentation

Provide expert support for WAN, Internet, MPLS, SD-WAN, VPN, and hybrid connectivity solutions

Lead implementation of approved network and security changes, migrations, upgrades, and technology refresh activities

Support firewall, proxy, VPN, NAC, and secure access platforms, including policy management and security incident resolution

Manage F5 load balancer platforms including VIPs, Pools, SSL certificates, HA validation, and platform upgrades

Support AWS networking services including VPCs, Transit Gateway, Route Tables, Direct Connect, VPN, Security Groups, and NACLs

Perform capacity planning, availability reviews, performance analysis, and resiliency assessments

Coordinate with OEMs, TAC teams, ISPs, and service providers for complex issue resolution and restoration activities

Drive compliance reviews, configuration baseline validation, drift management, audit support, and remediation activities

About you

8-12 years of experience in Network and Network Security Operations

Experience supporting enterprise environments across Data Center, Campus, WAN, Cloud, and Security domains

Hands-on experience in troubleshooting and supporting firewalls, routing, switching, VPNs, load balancers, DDI platforms, and cloud networking

Enterprise Networking: Cisco ACI, Cisco Nexus, Cisco Catalyst, Cisco DNAC, Routing & Switching, BGP, OSPF, VLANs, VRFs, QoS, LAN, WAN, WLAN, MPLS, SD-WAN

Network Security: Palo Alto Firewalls, Check Point Firewalls, Cisco FTD/ASA, Fortinet Firewalls, Azure Firewall, Cisco ISE, VPN Technologies, Zscaler (ZIA/ZPA), Bluecoat Proxy, Secure Web Gateway Technologies

Application Delivery & Load Balancing: F5 BIG-IP LTM, GTM, APM, SSL Certificate Management, High Availability and Failover Technologies

DDI Services: Infoblox, BloxOne, DNS, DHCP, IPAM

Cloud Networking: AWS Networking, VPC, Transit Gateway, Route Tables, Direct Connect, VPN Connectivity, Security Groups, NACLs

Automation & Observability: Ansible Automation Platform, BMC Helix, Datadog, Grafana, Network Automation, Self-Healing Workflows