Company Overview

China Southern Airlines Company Limited is a leading state-owned airline headquartered in Guangzhou, operating extensive domestic and international routes with a modern fleet. Known for safety, customer service, and innovation, it features a blue vertical tail fin adorned with a vibrant red kapok flower logo.

Responsibilities

Passenger Service:

Manage guest departure and arrival gate duties to ensure on-time flights and passenger safety

Coordinate boarding and departure processes efficiently with airline and airport teams

Prepare and submit closing reports after flight arrivals and departures

Handle baggage services and related reporting accurately

Address passenger feedback and complaints, coordinating with support teams to resolve issues promptly

Respond to passenger email and phone enquiries professionally

Pespond to airport traffic operations, provide basic ticketing, reservations, and airline website information to passengers

Deliver customer service that ensures passenger satisfaction with airline products and services

Support additional tasks as assigned by the Department Manager

Cargo Handling:

Support cargo reservations and bookings, processing cargo acceptance, documentation, and release per airline and regulatory standards

Respond to cargo agent email and phone enquiries promptly and accurately

Maintain accurate cargo records and ensure compliance with safety and security procedures

Ensure required inbound and outbound shipment documents are uplifted on flights

Prepare aircraft load planning and weight & balance calculations to prevent oversize shipments

Coordinate cargo service activities among sales, operations, and ground handling teams to ensure efficient shipment handling

Build and maintain strong relationships with freight forwarders and logistics clients

Assist with other duties as assigned by the Department Manager

Requirements

Diploma or equivalent qualification

Ability to work shifts, weekends, and public holidays

Strong communication and interpersonal skills

Customer-oriented attitude with a positive and professional demeanor

Willingness to wear company uniform when assigned to front-line duties