Team Leader - Volunteer Programs
Melbourne City Mission
Posted 25 days ago
About the Opportunity
The Team Leader – Volunteer Program is responsible for leading and coordinating the effective delivery of the Community Friend Program and the Strengthening Parent Support Program. The role provides strong operational leadership, ensuring programs are responsive, high-quality, and aligned to participant needs and organisational priorities.
About you
We are looking for someone who can:
Lead and coordinate the day-to-day operations of the Community Friend Program and Strengthening Parent Support Program in line with organisational requirements and strategic priorities.
Provide supervision, coaching, mentoring and regular feedback to team members in line with organisational practices
Lead volunteer recruitment, induction, recognition, and retention strategies to maintain target numbers and engagement.
Facilitate and oversee matching processes between volunteers and participants, ensuring suitability based on needs, preferences, and capabilities.
Oversee the intake, assessment, and suitability of participants for the CFP program
Benefits of working with MCM include:
Diverse and inclusive organisation
Attractive Salary Packaging benefits
Supportive learning and development environment
Culture of continuous improvement
Essential:
Relevant qualification in the human services / community development field.
Demonstrated experience of coordinating volunteers, and an understanding of issues relating to volunteering and the provision of a volunteer service.
Experience providing supervision, coaching, and mentoring to staff and volunteers, supporting their development and performance in line with organisational practices.
Demonstrated experience working with neurodivergent individuals, and a sound understanding of the needs and experiences of people living with disability and/or mental ill health.
Demonstrated ability to apply person-centred, strengths-based approaches that promote inclusion, dignity, and improved wellbeing outcomes.
Experience in training and presenting to groups.
Ability to work in a cross-culturally sensitive manner.
Well-developed written and organisational skills.
Well-developed computer skills.
Screening Criteria:
National Police check
Working with Children check and NDIS Worker Screening check or ability to obtain
Valid Victorian Drivers license
Right to Work in Australia
Applications for this role will close on 20 August 2026 /or Applications may close before the deadline, so please apply early. Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities. If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact [email protected] to let us know how we can better support you to apply.
About MCM
MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.
Our commitment to Safety
MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.
Our commitment to Diversity, Inclusion & Equity of Access
At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.
About Melbourne City Mission
Every day, Melbourne City Mission works with some of Melbourne and Victoria’s most vulnerable individuals, families and communities. Every week, we help thousands of people escape and avoid disadvantage, economic exclusion and social isolation. We’ve been around for almost as long as Melbourne itself and over the years have adapted and evolved alongside the people we work with, always responding to the changing needs of communities. Our staff are dedicated professionals, with the expertise to deliver holistic, integrated services that really make a powerful and sustainable difference to people’s lives.
What we do
Watch our short video below to see at first hand the range of services we provide throughout Melbourne and Victoria.
We work with the most vulnerable and disadvantaged in our society. From children living with a disability, or young people with nowhere to call home, to people who need assistance into education or employment, we work alongside them, so they can build a better future for themselves. We help people find their own path to independence, providing them with the support they need along the way.
While we support people experiencing disadvantage, we also advocate for social change to reduce the number of people experiencing disadvantage and to intervene as early as possible to limit the damage done by the experience.
Source: This is an extract from the company's own website.