About the role

Mercure Townsville is seeking a Front Office Allrounder to join our hospitality team on a casual basis. Based in Townsville, QLD, this position is integral to delivering exceptional guest experiences from the moment visitors arrive at our property. As a Front Office Allrounder, you will be the face of Mercure Townsville, providing outstanding customer service and support across all front office operations. This role is essential to ensuring our guests receive a warm welcome and seamless stay, whilst maintaining the high standards Mercure is known for.

What you'll be doing

Greeting guests upon arrival and departure with genuine hospitality and professionalism

Processing check-ins and check-outs efficiently using front office systems and procedures

Managing room reservations, amendments and cancellations with accuracy and attention to detail

Providing information about hotel facilities, local attractions and services to enhance guest experience

Handling guest enquiries and resolving concerns promptly and courteously

Processing payments and managing cash handling in accordance with company policies

Maintaining accurate records and updating guest information in the property management system

Supporting bell desk and concierge duties as required

Contributing to a clean, organised and welcoming front office environment

Collaborating with housekeeping, maintenance and other departments to ensure guest satisfaction

Performing ad hoc front office duties to support smooth hotel operations

What we're looking for

Previous experience in a front office, guest services or hospitality environment is highly desirable

Strong communication and interpersonal skills with a genuine passion for delivering excellent customer service

Professional demeanour with a friendly and welcoming approach to guest interactions

Proficiency in using front office property management systems and Microsoft Office applications

Excellent organisational skills with the ability to manage multiple tasks in a fast-paced environment

Numeracy and cash handling experience

Flexibility and willingness to work various shifts, including evenings for night audit, weekends and public holidays

High level of integrity and discretion when handling guest information

Problem-solving ability and a proactive approach to enhancing guest experiences

Relevant qualifications such as a hospitality or customer service qualification would be advantageous

What we offer

At Mercure Townsville, we value our team members and are committed to creating a positive and supportive work environment. We offer competitive remuneration appropriate to the casual nature of the role, along with a range of benefits designed to support your wellbeing and career development. Our team members enjoy access to staff facilities, discounted rates on accommodation at Mercure properties, and opportunities for professional development and training. We foster a culture of inclusivity and respect, where every team member feels valued and appreciated. Working with us provides excellent exposure to the hospitality industry and the chance to develop your customer service expertise in a dynamic, guest-focused environment.

About us

Mercure Townsville is a prominent four-star hotel located in the vibrant city of Townsville, Queensland. As part of the global Accor hotel group, we are committed to delivering exceptional hospitality experiences that combine comfort, quality and genuine local warmth. Our property features modern accommodation, excellent dining and conference facilities, and is a preferred destination for both leisure and business travellers. We pride ourselves on our dedicated team, innovative service delivery and strong community connections. At Mercure Townsville, we believe that our staff are our greatest asset, and we are dedicated to creating an environment where our team can thrive and deliver outstanding service to our guests.

Apply now

If you are an enthusiastic hospitality professional ready to make a positive impression on our guests, we would like to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for the Front Office Allrounder position at Mercure Townsville. We look forward to welcoming you to our team.