Client Services & Collections Manager (20 Hours per Week)

Bendigo, VIC | Casual | Office-Based

Competitive hourly rate, based on experience

Complete Credit Management Services Pty Ltd is a well-established Bendigo-based debt recovery agency providing professional commercial and consumer debt collection services throughout Australia.

We are seeking an experienced and motivated Client Services & Commercial Debt Recovery Manager to join our friendly team for approximately 20 hours per week.

This is an excellent opportunity for someone with experience in commercial debt recovery, administration, customer service, banking, legal or credit who enjoys problem-solving, building strong client relationships, negotiating positive outcomes, and working in a professional office environment.

The successful applicant will become an important part of our growing business, with flexibility, ongoing training and opportunities to expand their role over time.

About the Role

Every day is different. You'll manage debtor accounts, communicate with clients and debtors and help drive successful recovery outcomes.

Responsibilities include:

Managing inbound and outbound debtor enquiries

Negotiating payment arrangements within company guidelines

Monitoring payment arrangements and following up missed payments

Preparing professional emails, letters and SMS communications

Accurately updating debtor notes and client records

Reviewing disputed accounts and escalating where appropriate

Liaising with clients regarding account progress and recommended next steps

Preparing client reports and general administration

Working within ACCC, ASIC and internal compliance requirements

Supporting our collection team with day-to-day file management

About Us

Complete Credit Management Services Pty Ltd is a well-established Bendigo-based debt recovery agency providing commercial and consumer debt recovery services to local and national clients across Australia. We pride ourselves on delivering professional, practical and commercially focused solutions while maintaining the highest standards of integrity, compliance and customer service.

About You

You'll be someone who enjoys talking with people, solving problems and working as part of a close-knit team.

Ideally you'll have:

Outstanding communication skills

Excellent attention to detail

Strong organisational and time management skills

Confidence handling sensitive conversations professionally

Strong computer skills

Experience using Microsoft Outlook, Word and Excel

Ability to prioritise and manage multiple tasks

A positive, professional attitude

Highly Regarded (but Not Essential)

Experience in debt collection, credit control, or finance

Knowledge of collections legislation and compliance requirements

Experience taking payments or managing customer accounts

Client services or account management experience

What We Offer

Approximately 20 hours per week

Competitive hourly rate, based on experience

Flexible days and hours to suit the right applicant

Full training provided

Supportive and friendly team environment

Stable long-term employment

Opportunity to grow with an expanding local business

Apply Now

To apply, please submit your resume together with a brief cover letter outlining your relevant experience, why you'd like to join Complete Credit Management Services, your expected hourly rate, and your preferred days and hours of work.

Applications close Monday, 24 August 2026.