Join Our Team at Walmsley Retirement Community - Wellbeing Receptionist

At Walmsley Retirement Community, we are committed to creating a welcoming, supportive, and vibrant environment where residents can enjoy an active and connected lifestyle. Our team is passionate about fostering meaningful relationships, promoting wellbeing, and delivering exceptional service to our residents and their families.

We are currently seeking a Wellbeing Receptionist to join our friendly and dedicated team. This is a unique opportunity to combine reception and administration responsibilities with resident engagement and wellbeing initiatives, making a meaningful difference in the lives of older Australians.

What's On Offer

• Competitive hourly rate of $36.14 + superannuation.
• Part-time role offering 24 to 27 hours per week, Monday to Friday, with future opportunities to increase hours and progress into a full-time position
• Immediate start available
• Supportive and collaborative team environment
• Opportunities for professional development and career growth
• Meaningful and rewarding work within a thriving retirement community
• The opportunity to build lasting relationships with residents and their families

Your New Role

As the Wellbeing Receptionist, you will be the welcoming face of our retirement village and the first point of contact for residents, families, visitors, and service providers. You will play a key role in supporting the day-to-day operations of the community while contributing to resident wellbeing and engagement programs.

Key Responsibilities

• Providing warm, professional reception and customer service
• Managing telephone, email, and visitor enquiries
• Performing a range of administrative and office support duties
• Maintaining resident records and documentation
• Coordinating bookings, appointments, and community centre activities
• Assisting with the organisation of social groups, walking groups, day trips, outings, and special events
• Supporting resident communications and community programs
• Working closely with village staff to create an engaging and welcoming community environment
• Providing general support to residents, visitors, and contractors

About You

You are a caring, organised, and customer-focused professional who enjoys building meaningful relationships and supporting older adults to live well within their community.

You'll Bring

• Previous experience in reception, administration, or customer service
• Excellent communication and interpersonal skills
• Strong relationship-building abilities with residents, families, and colleagues
• Proficiency in Microsoft Office applications including Outlook, Word, Excel, and Teams
• Strong IT literacy and confidence using a range of software systems and technology
• Excellent organisational skills with the ability to manage multiple tasks and priorities
• A proactive, friendly, and compassionate approach to customer service
• Current First Aid Certificate (desirable)
• Full working rights within Australia.
• Fully vaccinated for 2026 Influenza and COVID-19 (1 dose)
• A current NDIS Check or willingness to obtain

Why Join Walmsley?

At Walmsley Retirement Community, you'll be part of a team that values connection, respect, and community. This role offers the opportunity to grow professionally while making a genuine impact every day through supporting residents to live active, independent, and fulfilling lives. As the role evolves, there may be opportunities to increase hours and progress to a full-time position.

If you are passionate about customer service, community engagement, and supporting the wellbeing of older adults, we'd love to hear from you.

Apply today and become part of the Walmsley community.

Australian Unity is an Equal Opportunity employer. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan