Experienced Customer Service Officer
Absolute Domestics
Posted 1 day ago
Absolute Domestics is looking for two capable Customer Service Officers to join our friendly, close-knit team in Cleveland. This is a fast-paced, high-volume role supporting both our clients and domestic cleaning contractors throughout Australia and New Zealand.
About Absolute Domestics
For more than 30 years, Absolute Domestics has helped Australian and New Zealand households connect with trusted domestic cleaning contractors. Our Cleveland-based customer service team plays an important role in supporting thousands of cleaners and clients every day.
What you’ll do:
Manage a high volume of inbound and outbound calls
Assist clients and contractors with bookings, enquiries and service issues
Listen carefully, ask the right questions and find practical solutions
Build strong relationships with your allocated group of contractors
Navigate our custom-built CRM while using Outlook, Teams and dual monitors
Contribute to client retention and positive service outcomes
What we’re looking for:
You’ll be well suited to this role if you:
Have customer service experience
Are confident, patient and professional on the phone
Can de-escalate difficult conversations and take ownership of problems
Work accurately and efficiently in a busy environment
Are comfortable learning new technology and multitasking
Have strong touch-typing skills of at least 45 words per minute
Bring a positive attitude and genuinely enjoy helping people
Can work full-time onsite at our Cleveland office
Why join us?
Supportive and genuinely friendly team
Established Australian company with more than 30 years of experience
Modern Cleveland office with plenty of parking
Approximately 10 minutes’ walk from Cleveland Train Station
Thorough training and opportunities for long-term development
Hours
We have two full-time positions available:
Monday–Friday, 8:30am–5:00pm, changing to 7:30am–4:00pm during daylight saving
Monday–Friday, 8:30am–5:00pm throughout the year
These are full-time, office-based positions with no work-from-home arrangement.
Compensation:
Competitive pay under the Clerks Award 2010, ranging from $75,000 - $80,000 including Super. The rate acknowledges your experience and skills. Specific details regarding salary and any additional benefits will be discussed further during the interview process.
If you’re an experienced customer service professional who enjoys a busy day, takes pride in solving problems and wants to be part of a supportive team, we’d love to hear from you.
Apply now and tell us why this role feels like the right fit for you.
About Absolute Domestics
A professional cleaning service you can rely on!
“There’s nothing like coming home Friday, walking in, the house is spick and span and the housework is done. All you have to do is relax, sit down, kick back … think about what you’re going to do with your time.”
Managing Director
With over 23 years’ experience as an agency for domestic house cleaners, we know what you need when it comes to house cleaning. From housekeeping to ironing and all your cleaning needs, we offer flexible and affordable solutions to give you back your precious weekends.
Domestic cleaners located everywhere
Located throughout Australia and New Zealand, we are Australia’s largest agency for domestic cleaners. We operate in Brisbane, Sydney, Melbourne, Adelaide and Perth, all major cities and most major regional areas. So, wherever you are, our team will be there to arrange help with professional cleaning services.
Source: This is an extract from the company's own website.