About the role

We are seeking a proactive IT Helpdesk Engineer to provide first and second-level technical support to internal users across the regions. The successful candidate will be responsible for diagnosing and resolving hardware, software, network, and cloud-related issues. The role requires strong troubleshooting skills, excellent communication, and the ability to support a regional user base across multiple countries and time zones.

Key responsibilities

Provide Level 1 and Level 2 technical support via phone, email, remote access etc.

Troubleshoot and resolve desktop, laptop, mobile device, printer, and peripheral issues.

Support Microsoft Windows, Apple operating systems and Microsoft, Acrobat applications etc.

Manage and maintain company Email

Coordinate with local vendors and regional IT teams for onsite support where required.

Participate in system maintenance, patching, and software updates.

Install, configure, and maintain desktops, laptops, mobile devices, and printers.

Deploy operating system images and software packages.

Manage hardware inventory and IT asset records.

Perform basic troubleshooting of LAN, WAN, Wi-Fi, VPN, and internet connectivity issues.

About you

Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.

2–4 years of experience in IT Helpdesk, Service Desk, Desktop Support, or Technical Support.

Experience supporting Microsoft Windows 10 & 11

Experience supporting Microsoft 365, Microsoft Teams, Exchange Online, SharePoint Online, and Active Directory

Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)

Knowledge of endpoint security and antivirus solutions

Strong troubleshooting and analytical skills

Ability to prioritise and manage multiple support requests

Excellent written and spoken English.

Experience supporting regional users environment is preferred.