Looking for consistency, great people and a role you can settle into?

If you’re an experienced Medical Receptionist who enjoys a busy environment, takes pride in getting the details right and genuinely enjoys helping patients, this could be a great opportunity for you.

We are seeking a reliable and professional Medical Receptionist to join a busy, well-established medical practice in Port Macquarie.

This is a casual position offering regular, predictable weekly hours, making it ideal for someone looking for consistency while maintaining flexibility. Hours will also reduce during NSW school holiday periods, providing additional flexibility for those with family or other commitments.

You’ll be joining a professional and supportive team where clear systems, teamwork and patient care are highly valued.

What You'll Be Doing

As the first point of contact for patients, you’ll play an important role in ensuring the practice runs smoothly from the moment a patient walks through the door.

Your responsibilities will include:

Welcoming patients and providing a friendly, professional reception experience

Managing appointments, follow-ups and procedure bookings

Handling incoming calls and patient enquiries

Processing Medicare claims and managing complex Medicare billing

Maintaining accurate and confidential patient records

Liaising with doctors, nurses and external providers

Completing data entry, filing and general administration

Managing a busy reception area and competing priorities

Ensuring patients receive clear and professional communication throughout their visit

Supporting the wider team to maintain an organised and efficient practice

What We're Looking For

We’re looking for someone who is organised, dependable and confident dealing with people.

You’ll ideally have:

Previous experience in medical or dental reception

Strong knowledge of Medicare claiming and billing processes

Experience using medical practice software, Best Practice experience is highly regarded

Excellent communication and interpersonal skills

Strong attention to detail and accuracy

Excellent organisation and time-management skills

The ability to remain calm and professional during busy periods

A genuine commitment to providing excellent patient service

A reliable, accountable and professional approach to work

The confidence to receive feedback and continually improve

The ability to work independently while being a strong team player

Be able to work 8am-5pm Tuesday and Thursday and School hours on a Monday

Someone who is able to increase their hours when the second receptionist is on leave

Why You'll Like This Role

This isn't a role where you're constantly wondering what hours you'll get next week.

You’ll have regular weekly shifts and a structured working environment, with the added flexibility of a casual position.

You’ll also enjoy:

Regular and predictable weekly hours

Competitive casual hourly rate

Supportive and professional team environment

Clear systems, processes and expectations

Ongoing training and development

Potential to increase hours as the practice continues to grow

Reduced hours during NSW school holiday periods

Discounted treatments for you and your immediate family

The Right Fit

You’ll thrive in this position if you enjoy being part of a busy team, take pride in providing excellent service and understand that in a medical environment, accuracy, confidentiality and compassion matter.

You’ll need to be comfortable multitasking, dealing with patients and medical professionals, and keeping things moving when the reception area gets busy.

Most importantly, we’re looking for someone who is reliable, professional and genuinely cares about creating a positive patient experience.

Ready for Your Next Role?

If you’re an experienced Medical Receptionist looking for regular weekly hours, a supportive team and a professional environment where your contribution is valued, we’d love to hear from you.

Apply now via SEEK and take the next step in your medical reception career.

Enquiries can be made to Pauline at Simplerecruit on 04•••••003.