About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.

We protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care, including dealing with complaints and feedback about the care they receive.

We aim to build confidence and trust in aged care by promoting best practice and a culture of safety and quality in the sector, and we hold providers to account if they don’t meet expected standards of care.

We work with providers, workers and older people, and their families and supporters, to ensure that older people’s rights are upheld.

More information about the role, vision and people of the Aged Care Quality and Safety Commission can be found on our website.

About the Team

The Enforcement Team aligns with the Commission’s provider supervision and regulatory models, conducting investigations into alleged serious non-compliance with the Aged Care Code of Conduct and other conditions of registration relating to regulated entities (registered providers, responsible persons and aged care workers) obligations under the Aged Care Act 2024 and the Aged Care Rules 2025. The team focuses on enforcing compliance through various regulatory actions to hold providers and workers accountable for their conduct.

About the Role

The Investigator provides support and assistance to complex investigations, focusing on serious non-compliance with relevant legislative provisions. These investigations may result in the making of significant administrative decisions and/or briefing for civil litigation (in particular, applications for civil penalties).

Working within the Enforcement Team, the Investigator must approach their duties with sensitivity, recognising that individuals accessing Commonwealth funded aged care services are among the most vulnerable in the community. The role involves dealing with potentially confronting and distressing material with professionalism and empathy.

The role includes field-based duties that involve travel and overnight stays to undertake activities in varied locations across the country. The incumbent may be appointed as an Authorised Commission Officer (ACO) and exercise regulatory powers under the Aged Care Act 2024, subject to meeting all statutory and eligibility requirements. The regulatory powers and appointment of an ACO are governed by the Aged Care Act 2024.

Position Duties, include but are not limited to:

• Proven ability to support and assist complex investigations, ensuring accountability and integrity and achieving quality outcomes.
• Sound understanding of, or the ability to quickly acquire of, aged care legislation, statutory, regulatory, and policy frameworks including the Aged Care Act 2024, Aged Care Rules 2025 and Regulatory Powers (Standard Provisions) Act 2014.
• Sound knowledge of contemporary investigations methodologies, practices, and experience in undertaking investigations including conducting interviews and preparing statements and affidavits.
• Demonstrated ability to apply sound communication and interpersonal skills to engage confidently in difficult conversations, managing sensitive issues with respect, clarity, and productive outcomes.
• Well-developed written communication skills to produce clear, accurate, and high-quality reports and briefs that support regulatory and enforcement objectives.
• Demonstrated ability to manage confidential and protected information and evidence with accuracy and confidentiality, ensuring processes align with relevant policies, procedures and obligations.
• Ability to handle sensitive and potentially confronting and distressing material with professionalism and empathy.
• Ability to work under limited direction, demonstrating sound judgement through research, problem-solving, and evidence-based decision making to achieve quality outcomes.
• Ability to identify and contribute to opportunities for continuous improvement, supporting change initiatives while maintaining a positive and collaborative team environment.
• Ability to collaborate effectively, negotiate, and build productive working relationships with a range of stakeholders to achieve operational goals and support the Commission’s strategic objectives.
• Ability to obtain Authorised Commission Officer approval in line with Commission policy and to meet obligations in respect of statutory powers, suitability requirements and responsibilities associated with field-based duties, including any travel.

Role Specific Requirements

• Required to provide evidence of seasonal influenza and COVID-19 vaccinations
• Ability to undertake local and interstate travel when required.

Mandatory qualifications

• Certificate IV in Investigations or an equivalent qualification in law enforcement, legal or other regulatory fields (Professional Services).

Desirable skills and experience

• Understanding of the Australian aged care system and the regulatory legislation, statutory, regulatory, and policy frameworks.
• Experience in civil litigation seeking regulatory outcomes.
• Experience working in a regulatory environment or aptitude to do so.

Position Details

Salary offered will be between $89,135 to $96,829 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Applications close on 30 August 2026 – 11:30PM (AEST).

Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page.

Refer to our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.