Carrington Cottages is a registered not-for-profit association that provides 103 rooms across 4 facilities in the Adelaide CBD for men, women and couples who have been sleeping rough in Adelaide. The organisation is a leading transitional housing provider in South Australia, offering a safe haven for individuals, couples and their pets experiencing homelessness. Their primary goal is to support individuals through internal and external programs and assist them to transition into permanent and ongoing affordable housing.

Carrington Cottages actively collaborates with Industry Partners, Government Agencies, Non-Profit Organisations, Primary and Allied Health Practitioners to enhance the support they provide. This enables them to offer additional resources and opportunities to guests in their buildings empowering them to achieve lasting positive outcomes.

They are committed to creating a pathway to permanent housing and a brighter future for all individuals in need.

Your New Opportunity:

Reporting directly to the Chief Executive Officer, the Tenant Services Delivery Manager is a senior leadership role responsible for leading the strategic delivery of tenant services across Carrington Cottages.

This is an opportunity to influence organisational direction while leading a passionate team committed to changing lives.

You will provide leadership to the Housing Manager, Case Workers and future support personnel, driving service excellence, tenancy sustainment, behavioural support, complex case coordination and successful housing pathways.

You will also contribute strategically through stakeholder engagement, service innovation, policy development, quality improvement initiatives and representation within SACAT and the broader housing sector.

Key responsibilities include:

Build supportive and respectful relationships with clients

Drive tenancy sustainment and positive housing outcomes

Work closely with team members to support tenant management as well as case management

Develop relationships with allied health services to optimise tenant support

Strengthen partnerships across government and the homelessness sector

Liaise with accommodation providers including relevant government departments and community housing providers to support successful tenant transition to long term accommodation

Represent Carrington Cottages in SACAT proceedings

Foster innovation and continuous improvement

Contribute as a valued member of the Executive Leadership Team

Implement and maintain appropriate policies and procedures to support safety and security for tenants and staff

What you will need …….

You are an experienced leader who believes housing changes lives.

You understand the complexities of homelessness and are passionate about creating services that genuinely improve outcomes for people experiencing disadvantage.

You combine emotional intelligence with sound judgement, inspire those around you and confidently navigate complex situations with professionalism, compassion and accountability.

You'll bring:

Leadership experience within housing, homelessness, community services or human services

Strong knowledge of tenancy sustainment and transitional housing

Knowledge of housing and homelessness systems in Adelaide

The ability to respond to emerging issues and changing priorities in an effective manner

Experience in leading a team

Excellent stakeholder engagement and relationship management skills

Experience supporting people with complex psychosocial needs

High-level communication, negotiation and conflict resolution skills

A commitment to continuous improvement and service excellence

Current DCSI and Police Clearances, First Aid Certificate, and valid Driver’s Licence

What we will offer you in return….

Generous Not-for-Profit Salary Packaging

Novated Leasing options

On-site secure parking

Company vehicle available during work hours

Ongoing professional development

Work with a team who is committed and passionate about supporting people experiencing homelessness

This is more than a leadership role.

It is an opportunity to influence the future of specialist housing services while working alongside people who genuinely care about improving the lives of others.

If you are looking for a role where your leadership creates meaningful and lasting social impact, we would love to hear from you.

If this sounds like you, please apply via SEEK and include a cover letter and CV.