Retail Manager

Chemist Warehouse North Sydney – NSW 2060

Salary Range: $79,000 – $82,000 + super

Friendly and Supportive team environment

Attractive staff discounts across all our brands and stores

Ongoing Training and Professional Development

Are you passionate about providing complete patient care and delivering exceptional customer service? Are you excited about being a part of Australia’s Largest Retail Pharmacy Group with thousands of employees across hundreds of stores nationwide?

This is an exciting opportunity for a highly motivated, aspiring and customer-focused Retail Manager to join our ever-growing, well-loved family business in North Sydney. In this fast-paced, multifaceted role, you will manage the day-to-day retail operations of the store, delivering the highest standard of customer service.

Your principal duties and tasks will be to:

Manage the day-to-day retail operations of the store(s) to ensure they run smoothly and efficiently while optimising profits

Ensure delivery of customer service is of a high standard at all times to assure customer satisfaction

Ensure customer enquiries are handled courteously, accurately and in a timely manner, including advising customers on product use

Manage levels of stock and purchases (non-dispensary) and maintain records for store-related expenses, including stock rotation and monitoring of product expiry dates

Promote the store's products and services, ensuring pricing and product displays are compliant and kept up to date as per Buyer/Campaign instructions

Build and maintain customer rapport and loyalty

Address customer complaints about goods and services professionally and in a timely manner, escalating to the Owner or Area Manager as required

Interview, hire and induct new employees, and ensure staff are well-informed on current sales and promotions

Ensure front-of-store staff receive training in safe work practices and store security procedures, and enforce these as necessary

Prepare and manage budgets for store revenue and expenses

Foster a spirit of teamwork and unity among employees, and promote a positive working environment

Ensure compliance with health and safety legislation and the business's safety policies, directives and procedures

All other duties related to the position of Retail Manager.

Skills and Experience Required

Associate Degree, Advanced Diploma or Diploma qualification, or three years of relevant experience in lieu of formal qualifications; a Bachelor degree or higher would be beneficial

At least 2 years of experience in a high-volume, fast-paced retail pharmacy (more is advantageous)

Demonstrated experience in the day-to-day running of a store or department, including inventory control, stocktaking and shift scheduling

Strong conflict resolution experience and the ability to de-escalate situations

Proven ability leading and supervising staff, including mentoring and on-the-job training

Proven track record building strong and effective relationships with staff

Proven ability working towards sales targets and KPIs

Strong organisational, time management and problem-solving skills

Excellent written and verbal communication skills

A motivated, proactive and positive outlook, with a willingness to learn and grow with the business.