About the role

Giannitto Family Hotels is seeking an experienced Duty Manager/Bar Attendant to join our team in Gawler, South Australia. This is a full-time position that combines the operational oversight of a duty manager with hands-on bar service expertise. You will be responsible for ensuring smooth daily operations, maintaining exceptional customer service standards, and managing bar service during your shifts. This role is pivotal to creating a welcoming and efficient environment for our guests and staff, directly contributing to the success of our hospitality operations.

Key responsibilities

Overseeing bar and general hospitality operations during assigned shifts, ensuring all services run smoothly and efficiently

Serving beverages and food with professionalism and attention to detail, maintaining high standards of customer service

Managing cash handling, processing transactions accurately, and reconciling till records at the end of shifts

Monitoring stock levels for beverages, spirits and bar supplies, placing orders as needed and ensuring proper storage

Training and supporting bar staff, ensuring compliance with responsible service of alcohol (RSA) guidelines and house policies

Maintaining a clean, safe and hygienic bar environment in accordance with health and safety regulations

Responding to customer enquiries and resolving any issues promptly and professionally

Assisting with the opening and closing procedures of the bar, including setting up equipment and completing end-of-shift duties

Communicating effectively with management regarding operational concerns, staff performance and customer feedback

Upholding company standards and contributing to a positive workplace culture

What we're looking for

Proven experience working as a bar attendant or in a similar hospitality role, preferably in a hotel or pub environment

Experience in a supervisory or duty manager capacity, with the ability to lead and motivate staff

Current Responsible Service of Alcohol (RSA) certification or willingness to obtain it

Strong knowledge of beverages, cocktails, wines and general bar operations

Excellent customer service skills with the ability to remain calm and professional under pressure

Proficiency in point-of-sale (POS) systems and cash handling

Ability to work flexible hours, including evenings, weekends and public holidays as required

Strong communication and interpersonal skills with a team-focused approach

Attention to detail and commitment to maintaining high hygiene and safety standards

Physical fitness to stand for extended periods and carry items safely

A genuine passion for hospitality and delivering exceptional guest experiences

What we offer

Working with Giannitto Family Hotels means joining a respected hospitality business with a strong tradition of excellence and family values. We offer our team members:

Competitive salary package reflective of experience and qualifications

Opportunities for professional development and career advancement within the hospitality industry

A supportive and inclusive workplace culture where your contributions are valued

Staff benefits including discounts on food and beverages

Exposure to varied hospitality experiences within our hotel environment

The chance to work alongside experienced professionals in a well-established business

About us

Giannitto Family Hotels is a long-standing hospitality business built on a foundation of family values, quality service and community connection. Our hotels are known for creating welcoming environments where guests feel comfortable and valued. We pride ourselves on maintaining high standards across all operations whilst fostering a workplace where our team members can thrive. With a commitment to excellent hospitality, we continue to be a trusted choice for travellers and locals alike in South Australia. We believe that our people are central to our success, and we invest in creating a positive, supportive workplace culture.

If you meet the above requirements and are ready to make an impact in a dynamic hospitality setting, we encourage you to apply now. Please submit your CV and a covering letter outlining your relevant experience and why you'd be a great fit for Giannitto Family Hotels.