Nationwide Waste Solutions is growing, and we’re looking for a capable, people-focused leader to step into a key role supporting our Customer Service team.

Based in Croydon South, this full-time Monday to Friday position is ideal for someone who thrives in a fast-paced environment and enjoys balancing team leadership, problem-solving and operational support.

This role reports to the Customer Service Supervisor and Customer Service/Administration Manager and acts as the key link between frontline Customer Service staff and senior management, ensuring the smooth day-to-day operation of the team.

You’ll be someone the team can rely on — calm under pressure, approachable, and confident in making decisions when it counts.

Industry experience is not essential — we’re looking for the right person with the right mindset.

What you’ll be doing

Leading, mentoring and supporting a small team of Customer Service professionals

Managing daily workflow, workload distribution and team priorities

Acting as the first point of escalation for complex customer and internal issues

Jumping in to support phones, cases and tasks during peak periods or staff leave

Monitoring case quality, response times and overall customer outcomes

Assisting sales and internal teams with urgent requests (orders, updates, quotes, issue resolution)

Maintaining system accuracy (data quality, schedules, process consistency)

Assisting with reporting, KPIs and operational tracking

Supporting onboarding, training and development of team members

Helping manage team rostering, leave and day-to-day coordination

Working closely with management to support business goals and growth

What we’re looking for

Previous experience as a supervisor or in a people management role

A natural mentor who enjoys coaching and developing people

Strong problem-solving skills and confidence in handling escalations

Ability to manage competing priorities in a fast-paced environment

Highly organised with strong attention to detail

A hands-on attitude — willing to jump in and support wherever needed

Experience in customer service, administration or operations environments

Comfortable learning systems and improving processes

Why join Nationwide Waste Solutions?

We’re a proudly Australian-owned business, built from the ground up over the past 20 years, with an owner who is still actively involved day-to-day.

Despite our national footprint, we’ve maintained a small-business feel — our team is close-knit, supportive and genuinely enjoys working together.

We don’t just talk about culture — it’s something people notice immediately when they join.

In addition to a competitive salary, we offer:

Hybrid work flexibility

Ongoing training and development

Genuine opportunities for career progression

A supportive, down-to-earth team environment

Regular team activities, celebrations and monthly cake days

Stability within a growing and well-established business