Role Overview

We are seeking an enthusiastic and experienced Medical Receptionist to join our clinic in Woden. This is a full-time position that will play a vital role in providing exceptional customer service and administrative support to our patients and clinical staff. The Medical Receptionist plays a key role in ensuring a smooth, efficient, and patient-focused experience within the clinic.

Responsibilities:

Patient Check-In / Check-Out:

Welcome all patients and visitors in courteous and professional manner.

Complete patient check-in by verifying identity and ensuring records are up to date.

At check-out, process payments accurately, issue invoices/receipts, schedule follow-up appointments

Ensure correct billing categories and item numbers are used as per doctors’ instructions.

Appointment Scheduling:

Perform appointment bookings by confirming, scheduling, and adjusting appointments as needed.

Ensure smooth patient flow, manage recalls and reminders.

Make follow-up appointments in accordance with clinic processes.

Phone & Email Communication:

Handle incoming phone calls and emails promptly and professionally.

Respond to patient enquiries, provide clear, accurate information.

Communicate practice policies, expected wait times, and any relevant instructions.

Manage high phone volumes effectively while maintaining exceptional customer service.

Patient Records Management:

Maintain accurate and up-to-date patient information in the Practice Management System.

Ensure all data is entered correctly.

Ensure confidentiality and compliance with privacy regulations at all times.

Billing & Financial Transactions:

Follow doctors’ instructions accurately regarding appointment types and billing categories.

Process patient billing across Medicare, DVA, Work-cover, Private billing, and other payment categories accurately in line with practice guidelines.

Reconcile EFTPOS transactions daily.

Maintain financial records, generate invoices, and manage outstanding accounts by following up payments as per policy.

Clinical Documentation & Referrals:

Manage incoming and outgoing mail, scan and file documents.

Ensure all correspondence is correctly attached to patient records.

Support clinicians by preparing and processing paperwork as required.

Accurately process referrals and other clinical documentation in a timely manner.

Office Presentation:

Ensure the reception and waiting areas remain clean, organised, and welcoming at all times.

Ensure reception-related stock levels are adequately maintained.

Clinician Coordination & Compliance:

Liaise with specialists, allied health professionals, and external service providers where required.

Follow all practice policies, procedures, including privacy & confidentiality.

Participate in quality improvement initiatives, meetings, and required training activities.

Experience:

At least 2 years work experience in a GP clinic front desk operations using Best Practice software.

Proficiency in medical practice software, email and general computer applications.

Skills:

Excellent verbal and written communication, interpersonal, and customer service skills.

Excellent organisational and multi-tasking abilities, with the capacity to prioritise tasks and work efficiently under pressure.

High level of accuracy and attention to detail.

Enthusiastic, self-motivated, and willing to learn attitude

A proven track record of punctuality and reliability

Ability to work alone as well as being a team player within a multidisciplinary team.

Ability to maintain patient confidentiality and act with professionalism at all times.

A genuine interest in the healthcare industry and a commitment to providing high-quality patient care

What We Offer:

A supportive, positive and professional working environment.

Competitive Hourly rate based on experience.

Opportunities for training and ongoing professional development.

Genuine opportunity for career progression if that’s your ambition.

No weekend or public holiday work.

If you are a compassionate and a motivated Medical Receptionist looking for a rewarding role in a GP clinic, we would love to hear from you! Please send your CV and cover letter addressing the key selection criteria to ••••@olika.com.au. Shortlisted candidates will be contacted for interviews.