About KPay

KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions. Serving 95,000+ merchants across Hong Kong, Singapore, Japan, and Australia, we help businesses grow through an integrated platform for payments, financial management, and digital transformation.

Backed by USD 55 million in Series A funding—the largest global payments-sector Series A in 2024—KPay has been recognised as Forbes Asia's 100 to Watch (2025) and PayFac of the Year (2025).

About the Role

We are looking for a Merchant Onboarding Associate to support merchant activation across Australia. Reporting directly to the AU General Manager, you will work closely with Business Development, Compliance, and HQ Operations to help merchants complete the onboarding process smoothly and efficiently.

This is a high-volume, merchant-facing role. You will communicate directly with Merchant Owners by phone, email, and where required, in person to collect and follow up on KYC and onboarding documentation. The ideal candidate is detail-oriented, highly organised, proactive, and confident communicating with merchants.

Key Responsibilities

Manage the end-to-end merchant onboarding process from signed agreement to activation

Communicate directly with Merchant Owners via phone, email, and in-person visits where required

Collect, review, and follow up on KYC and onboarding documentation

Identify missing or incorrect information and work with merchants to resolve issues

Coordinate with Business Development, Compliance, and Operations to ensure smooth onboarding

Ensure onboarding activities meet compliance requirements and internal SLAs

Maintain accurate merchant information across CRM and onboarding systems

Monitor onboarding pipelines and proactively follow up on outstanding cases

Manage multiple merchant cases while maintaining a high level of accuracy and service

Support onboarding reporting and identify opportunities to improve the merchant onboarding experience

What We're Looking For

0–2 years' experience in customer operations, onboarding, sales support, client services, banking, fintech, or a similar role

Fresh graduates are welcome

Strong attention to detail and high level of data accuracy

Confident and professional when communicating with customers or business owners

Comfortable making phone calls and following up with merchants

Strong organisational and time-management skills

Proactive, accountable, and resilient in a fast-paced environment

Comfortable managing a high volume of cases and working to deadlines

Willing to conduct occasional in-person merchant visits when required

Nice to Have

Exposure to KYC / AML / compliance

Experience in fintech, payments, banking, SaaS, or customer operations

Strong Excel / Google Sheets skills

Familiarity with CRM or workflow tools

Previous experience working directly with merchants or business customers

Why Join KPay?

Join one of APAC's fastest-growing fintech companies

Work directly with merchants and play a key role in their onboarding journey

Gain hands-on exposure to fintech operations, compliance, and merchant management

Report directly to the AU General Manager

Work closely with Sales, Compliance, and regional teams

Clear career progression into senior onboarding, operations, or regional roles

Strong learning and development opportunities

Competitive salary and performance-based incentives

Help us onboard merchants faster, smoother, and smarter — powering KPay's growth across Australia.