Contact Service Representatives

• $32.87 + Super + 17.5% leave loading
• Work from home 4 days per week after probation period
• Salary Packaging of up to $18,500

The role

We're seeking talented Customer Service Representatives to join our National Contact Centre commencing Monday 10th August. In this role, you'll serve as the welcoming voice of Silverchain, delivering outstanding service to our clients and internal customers with every interaction.

As the first point of contact, you'll handle inbound calls from Silverchain's aged and health care clients, care workers and various stakeholders, and manage inquiries and ad-hoc requests efficiently whilst remaining calm.

You will be required to undertake 4 weeks of compulsory paid full-time training from our office at 1 Richmond Rd, Keswick. Which is easily accessible via public transport.

Once you have completed office-based training at 1 Richmond Road Keswick SA, and we've set you up for success in the role, you will be part of our hybrid work model.

What's on offer

• $32.87 per hour. (shift penalties apply) + super
• Full-time permanent roles. Monday-Friday with working hours scheduled between 7am and 7pm.
• Working for a non-profit organisation, you have the opportunity to salary package up to $18,500 tax free.
• 4-5 weeks Annual Leave per year, with ability to purchase up to 4 weeks additional leave per year.
• Be part of a supportive and people-focused team.
• Paid parental leave provisions.
• Discounts from several retailers, health insurance & fitness providers, etc incl HBF, Medibank and NIB

What we're looking for

• Previous experience within a customer service environment
• Strong communication and active listening skills.
• Empathy, patience and a solution-focused approach.
• Resilience and a positive attitude.
• Ability to work autonomously and as part of a team.
• Strong computer skills.
• Industry experience and/or a passion for community work is highly regarded.

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It's a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click ‘Apply'.

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

Brand Story

https://www.youtube.com/watch?v=QjEdqEyJ_bk

For more information contact our recruitment team at [email protected]