Our client is a major Government agency responsible for delivering critical revenue and taxation services . As part of an ongoing digital transformation program, they are modernising customer-facing services and improving how citizens access and understand government information online.

The Digital Content Writer will join a multidisciplinary Agile delivery team responsible for designing and delivering clear, accessible and user-focused digital content.

Role Description
Reporting to the Change Management team, you'll be responsible for planning, developing and maintaining high-quality digital content across public-facing websites and communication channels.
Using a user-centred approach, you'll ensure content aligns with government style guides, accessibility standards and digital best practice while supporting ongoing continuous improvement initiatives.

Responsibilities

• Develop, write and maintain clear, engaging and user-focused website content.
• Translate complex legislative, taxation and policy information into plain English for public audiences.
• Collaborate with business stakeholders and subject matter experts to gather information and produce accurate content.
• Apply accessibility standards (WCAG 2.1), readability principles and digital content best practice.
• Review and improve existing digital content using customer feedback, analytics and user insights.
• Support communication, engagement and content improvement initiatives across digital projects.
• Ensure consistency with government style guides and content governance standards.

Skills & Experience

• Demonstrated experience writing digital content for websites within government or highly regulated environments.
• Excellent writing, editing and proofreading skills with the ability to simplify complex information.
• Strong understanding of plain language principles, accessibility (WCAG 2.1) and user-centred content design.
• Experience using Content Management Systems (CMS) to manage digital content.
• Knowledge of the Australian Government Style Manual and digital content best practice.
• Exposure to Agile project environments and multidisciplinary delivery teams.
• HTML, SEO and digital analytics experience will be highly regarded.

Consultant: Sam Baidya

Keywords: Digital Content Writer, Content Writer, Content Designer, UX Writer, Digital Communications, Website Content, Plain Language, Accessibility, WCAG, CMS, Government Communications, Content Strategy, Agile, Canberra, ACT Government.

At AAR Consulting Group we embrace diversity, inclusion, and equal opportunity.
We encourage and support applications from people with a disability.
Please reach out to discuss any accommodations or adjustments that may be needed during the recruitment process via ••••@aarconsultinggroup.com.au or 02 •••• •300