📞 Customer Service & Scheduling Superstar

Love talking to people? Thrive in a fast-paced environment? Can juggle a calendar without breaking a sweat?

If that sounds like you, keep reading...

At ABA Trades Group, we're looking for someone who's organised, positive, and loves helping people. This role combines Customer Service and Scheduling, making you the friendly voice behind the phone and the person who keeps our plumbers, electricians and technicians running on time.

No two days are the same, and that's exactly how we like it.

About Us

For over 15 years, ABA Trades Group has been helping Adelaide homeowners with plumbing, electrical and air conditioning services.

We're a family-owned business that genuinely believes our people are our greatest asset. We work hard, have a laugh, support each other, and celebrate the wins together.

Our mission is simple:

Developing tradespeople to deliver the best solutions.

What You'll Be Doing

Answer inbound calls and provide exceptional customer service

Book jobs and schedule technicians across multiple trades

Coordinate daily schedules and keep jobs running smoothly

Communicate with customers and technicians throughout the day

Handle customer enquiries and resolve issues with professionalism

Update customer records and job information

Assist with rescheduling and keeping the day on track

What We're Looking For

A positive attitude and a genuine love of helping people

Great communication and organisational skills

The ability to multitask and stay calm under pressure

Strong computer skills and confidence learning new systems

Previous customer service, administration or scheduling experience is required

A team player who enjoys working in a fast-paced environment

Must be available to work across a 7-day rotating roster

Must be flexible to work both morning and afternoon shifts as required

What We Offer

Competitive salary and benefits

Ongoing training and professional development

A supportive team that genuinely has your back

Career progression opportunities as our business continues to grow

A fun, positive workplace where your contribution is valued

Why ABA?

Because work shouldn't feel like work every day.

We're serious about delivering great service, but we don't take ourselves too seriously. We celebrate birthdays, back each other up when it's busy, and believe a good team makes all the difference.

If you're organised, enjoy talking to people, and love the satisfaction of keeping everything running smoothly, we'd love to hear from you.

Apply now and become part of the ABA Trades Group team!