Part-Time Service Desk Analyst I Are you passionate about technology and delivering exceptional customer service?
We are seeking a Part-Time Service Desk Analyst I to join our team and provide front-line IT support, helping ensure a seamless technology experience for our employees and stakeholders.

Working Hours

• 20 hours per week
• 5 hours per day, Monday to Thursday
• Shifts worked between 7:00 AM and 1:00 PM

About the Role As a Service Desk Analyst, you will be the first point of contact for IT support, assisting users with incidents and service requests while delivering a high standard of customer service. You will work collaboratively with the Service Desk team to resolve technical issues, meet service levels, and contribute to continuous improvement initiatives.

Key Responsibilities

• Provide timely resolution of IT incidents and service requests.
• Deliver support services in line with agreed SLAs and KPIs.
• Escalate issues when required and maintain accurate documentation.
• Deliver outstanding customer service and technical support.
• Collaborate with team members to improve service delivery and team performance.
• Identify opportunities for process improvement and stay current with technology updates. [Analyst I,...rvice Desk | PDF]

About You

• Strong customer service and communication skills.
• Excellent problem-solving and analytical abilities.
• Able to manage multiple priorities in a fast-paced environment.
• Previous service desk or IT support experience is highly regarded.
• Knowledge of service delivery in a technology environment is desirable.
• IT-related qualifications or ITIL certification will be advantageous. [Analyst I,...rvice Desk | PDF]

If you're looking for a flexible part-time opportunity within a supportive and collaborative technology team, we'd love to hear from you

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.